Senior Customer Service Representative - Tampa, FL - 373593

Description

Position Description:

The Senior Customer Service Representative is responsible for providing excellent customer service through inbound, outbound, and written correspondence to members and providers on questions pertaining to medical, dental and vision products.
 
Primary Responsibilities:

• Provide excellent customer service
• Constantly meet established productivity, schedule adherence, and quality standards
• Respond to complex customer calls (inbound and outbound)
• Strong writing skills necessary, responsibilities will include responding to member and providers written inquiries.
• Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Qualifications

Requirements:

• An education level of at least a high school diploma or GED
• 3+ years of customer service or office experience using the telephone and computer as the primary instruments to perform job duties
• Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
• Proficient with Microsoft Word, and professional email is required; Excel is a plus
• Hours of operation are 24 hours per day, 7 days per week, 365 days per year. Must be able to work any shift including nights, weekends, and holidays is a plus
• Must be able to work occasional over time as business needs require
• Call center experience preferred
• Bi-lingual languages skills a plus
• Experience with UNET platform preferred
• Experience with  ISET platform preferred 
• Excellent written and oral communication skills are required
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the operating hours of the site
• Prior stable work experience

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.