Frequently Asked Questions

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Diversity and Inclusion


Why is UnitedHealth Group focusing on diversity?

To fulfill our overall mission of helping people live healthier lives, diversity and inclusion are embedded in our core values of integrity, compassion, relationships, innovation and performance.

Learn more about our focus on Diversity

How can I learn more about UnitedHealth Group’s values and culture?

At UnitedHealth Group, we embrace and encourage a culture of diversity and inclusion. We know that valuing diversity makes good business sense and helps to ensure our future success.

Our values serve as the foundation for how we go about achieving our mission to help people live healthier lives. These five values represent the best of what we demonstrate in the present on a daily basis, as well as the ongoing journey to shape who we need to be in the future to make health care work for everyone. Join UnitedHealth Group and you can be part of the journey to shape our culture, demonstrate these values, and deliver on our mission.

Integrity: We focus on a commitment to do what's right, put customers first, collaborate with undivided attention and respect, and deliver on our promises.

Compassion: We walk in the shoes of the people we serve by actively listening, feeling genuine empathy and being an advocate for those we serve.

Relationships: We work to build trust by collaborating and sharing knowledge, and by creating positive solutions that have a real impact on lives.

Innovation: We strive to be active, curious, and visible leaders in our industry; we value diversity and creativity to create the health care solutions of tomorrow, embracing successes and learning from our mistakes.

Performance: We strive to deliver and demonstrate excellence in everything we do, meet the needs of our customers, and reward the success of our people.

Learn more about our Values and Culture

How can I learn more about workplace diversity at UnitedHealth Group?

At UnitedHealth Group, our success is the direct result of the tireless dedication of more than 99,000 employees in 33 countries worldwide. Every one of our employees brings a unique set of talents to the workplace and each shares a commitment to improving the health care system. Creating an inclusive workplace environment in which all employees have opportunities to achieve their personal goals and realize their potential remains one of our guiding principles.

Learn more about workplace diversity

What distinguishes UnitedHealth Group from other employers?

At UnitedHealth Group, our mission is to help people live healthier lives. To achieve this goal, we are focused on building a modern, adaptable, innovative and inclusive system of health care services.

Learn about our Top Ten Reasons to work here


Application Questions


How can I apply to a job?

First, we are so excited you are interested in applying!

Here are a few things to keep in mind when looking to join us:

  • Please note that UnitedHealth Group will never request you download software or pay a fee of any sort to explore employment opportunities with our company. UnitedHealth Group will never conduct interviews via third-party instant messaging accounts. UnitedHealth Group does not require any purchase or payment to submit a resume or apply for a job.  Read our Fraudulent Activity statement and blog post to learn more. 
  • Ensure you meet ALL of the minimum qualifications and MOST, if not ALL, of the preferred qualifications for your desired position.
  • Once you’ve selected a position of interest, click on the “Click Here to Apply” button. Complete the application process by filling out your profile and uploading a current resume. You can find some helpful resume building tips here.
  • Review your application, and click “Submit”.
  • You can return to your profile at any time to check the status of your application.

Don't forget to Network With Us! You will receive monthly emails from your area of interest regarding the latest updates from UnitedHealth Group.

How can I find jobs?

Click here to see all of our open positions.

To narrow down your job search, enter in a keyword (i.e. Customer Service), geographical location, or choose a job field at the top of the page and hit “Go.” All jobs matching your search criteria will appear. You can also narrow your search by telecommuter positions, job levels, business, part-time and more by using the “Narrow Your Search” search functionality on the left sidebar.

How can I increase my chances of getting an interview with UnitedHealth Group?

The most important thing you can do is apply to jobs where you meet ALL of required qualifications listed in the job posting. These are determined by the hiring manager and are 100% required to move forward in the process for any position. To have your best shot at getting an interview, it’s ideal to also meet most, if not all, of the preferred/desired qualifications.

Once you review a job description and determine that you meet ALL of the required qualifications, tailor your resume to the desired position. To tailor your resume, match keywords and terminology used in the posting with the bullet points in your resume. In addition, include a cover letter to express your reasons for applying.

What’s the status of my application?

Great question!  Here’s a short video to help you check the status of your application. If you don’t have time to watch the video, here’s what it tells you: 

Click on “My Profile” at the top right of any page and login using your username and password. Once logged in, click on the “My JobPage” button. This will list all of your submissions. Under each job title of the submission, there is a job status note that states where you are in the application process. Examples are:

  1. Application is under review
  2. Position has been filled
  3. Interview completed
  4. Recommended to Hiring Manager
  5. We are no longer accepting applications for this position

This information is available to you at all times and we encourage you to check periodically so you know where you are in the process.

Why is UnitedHealth Group focusing on diversity?

We do have telecommuter positions! And even roles that aren’t posted as telecommute may offer some flexibility with working a day or two from home, depending upon the role and job requirements. 

There are some roles, like in customer service and claims, that you typically you have to earn the ability to work from home once you’ve met some established criteria. Click here to see all of our available telecommuting positions.

What about recruiting fraud?

We have received recent reports of fraudulent emails purporting to be sent from UnitedHealth Group, UnitedHealthcare, or Optum recruiting personnel. 
 
The fraudulent emails, which do not originate from any of UnitedHealth Group’s email domains, or those of any of its operating divisions, supposedly ask recipients to contact the sender to start the company’s hiring process by downloading software and/or requesting a fee. 

UnitedHealth Group will never request you download software or pay a fee of any sort to explore employment opportunities with our company.

If you wish to verify the legitimacy of any email purporting to have been sent by or on behalf of UnitedHealth Group recruiters,  please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday - Friday, for assistance. You also may inquire via email to lifesbestwork@uhg.com

What can I do to improve my resume?

A few quick suggestions are:

Format your resume for the position you are applying to. Read the job description first and locate keywords based on the required skills and experience. Add those same keywords to your resume to highlight your qualifications. Be sure to also go through each responsibility for the role and ensure you proactively address those responsibilities on your resume.

For more tips, visit our Resume Advice page.

What happens after I apply?

Once you’ve applied, you’ll receive an automated email confirming your submission; (note:  if you don’t see this email, be sure to check your "junk mail" folder!). Please know that some opportunities with UnitedHealth Group get a very high volume of applicants so the selection process may take some time. Individuals who are selected and have best met ALL of the basic requirements of a position, and most of the preferred qualifications, may receive a pre-screening phone interview with a recruiter. If at any time, you are no longer being considered for a position, we’ll send you an email to let you know.

And, you can always check the status of your application.  Here’s a short “how to” video to help.

What is the salary for this position?

Once you have applied for the position, as part of the screening process, based on the position as well as your qualifications and skills, the recruiter will be able to share more information related to salary.


Culture and Values


How can I learn more about UnitedHealth Group’s culture and values?

Health care is fast-moving, and the environment at UnitedHealth Group certainly reflects that. Our environment is extremely dynamic – situations change quickly, and team members have to roll with the punches and remain flexible to adapt to an ever-changing world. Constant change equals excitement – each day is different here – and the opportunities to learn, grow, and advance are endless.

We are committed to helping people live healthier lives and making health care work better for everyone. With such an important mission, we demand dedication and excellence from our team. In return, employees have the opportunity to share in the pride and achievement of impacting the lives of people around the nation and the world.

Our values serve as the foundation for how we go about achieving our mission to help people live healthier lives. Our five values of integrity, compassion, relationships, innovation and performance represent the best of what we demonstrate in the present on a daily basis, as well as the ongoing journey to shape who we need to be in the future to make health care work for everyone. Join UnitedHealth Group and you can be part of the journey to shape our culture, demonstrate these values, and deliver on our mission.

We express our UnitedHealth Group culture by living our values through our behaviors:

Integrity - We honor our commitments and never compromise on ethics by speaking the truth and delivering on our promises.

Compassion - We walk in the shoes of the people we serve by actively listening, feeling genuine empathy and being an advocate for those we serve.

Relationships - We build trust through collaboration by helping others achieve their goals and approaching all people with respect, humility, confidence and energy.

Innovation - We invent the future while learning from the past through encouraging and investing in new ideas as well as being practical and purposeful towards those we serve.

Performance - We demonstrate excellence in everything we do by being accountable and responsible.

Learn more about our Values and Culture


Rewards and Benefits


What type of benefits does UnitedHealth Group offer?

UnitedHealth Group offers competitive health and well-being benefits for regular full-time and part-time employees. The company contributes to the cost of medical, vision and dental coverage for you and your dependents. You pay a portion of these costs on a pre-tax basis via convenient payroll deductions, unless otherwise noted as after-tax.

Learn more about our Benefits

Does UnitedHealth Group have a 401K? Is there a match associated with the plan?

Eligible employees participate on the first day of employment and are automatically enrolled at a contribution rate of 3 percent of eligible pay. If you choose, you can contribute up to 50 percent or decline your automatic enrollment. After completing one year of service, you will be eligible to receive company matching contributions to help your retirement savings grow faster.

Learn more about our Rewards and Benefits

Does UnitedHealth Group have stock purchase plans for employees?

UnitedHealth Group's Employee Stock Purchase Plan (ESPP) gives eligible employees the opportunity to purchase shares of UnitedHealth Group common stock at a discount twice a year through automatic payroll deductions.

Learn more about UnitedHealth Group's Benefits

Does UnitedHealth Group offer medical plans?

UnitedHealth Group offers three consumer-driven medical options with different premiums, deductibles, and out-of pocket maximums. The covered medical services are the same under all of the coverage options, and each option allows you to obtain covered medical services from network and non-network providers.

To learn more, click here

Does UnitedHealth Group offer a vision plan?

The vision plan offers coverage for vision services and materials, including eye exams, frames, lenses and contact lenses, and offers you the choice of two coverage options.

To learn more, click here

Does UnitedHealth Group offer a dental plan?

The dental plan offers two coverage options, both of which allow you to obtain dental services from network and non-network providers. However, you’ll receive a higher level of benefits when you see a network provider. If you anticipate that your child (up to age 19) will need orthodontia services, you will want to consider the Comprehensive Option.

To learn more, click here

Does UnitedHealth Group offer any type of Health Savings Account?

UnitedHealth Group offers two major medical plans with HSA options. There is also a Health Care Flexible Spending Account (Health Care FSA), the Limited-Purpose Health Care FSA and the Dependent Care Reimbursement Account (DCRA) that lets you put pre-tax money aside from each of your paychecks to pay for certain eligible health care and dependent care expenses. You choose how much you’ll contribute to your account through UnitedHealth Group payroll deductions.

To learn more, click here

How much vacation do you get at UnitedHealth Group?

Under UnitedHealth Group’s Personal Time Off (PTO) program, you’re granted a set number of PTO days to use when you’re away from your job for personal, sick or vacation time. The amount of PTO you accumulate is based on your length of service, job grade, and the number of hours you are regularly scheduled to work per week.

To learn more, click here

Does UnitedHealth Group offer any type of life insurance?

Basic Term Life Insurance with Accidental Death and Dismemberment (AD&D): UnitedHealth Group provides you, as a full-time employee, with 2x basic term life insurance with AD&D coverage.

Supplemental Term Life Insurance with AD&D: If you are a regular full-time employee, you may purchase supplemental term life with AD&D coverage on an after-tax basis up to a maximum of $2,000,000 (basic and supplemental combined).

Dependent Term Life Insurance with AD&D: If you are a regular full-time employee, you may purchase dependent term life insurance with AD&D coverage on an after-tax basis for your spouse/domestic partner and/or child(ren).

To learn more, click here

Does UnitedHealth Group offer short or long-term disability plans?

UnitedHealth Group pays the full cost of your coverage under these plans.

To learn more, click here

Does UnitedHealth Group offer any type of educational reimbursement?

Full-time employees receive up to $5,250 per calendar year for job-related coursework in accredited programs. Part-time (20 hours or more per week) receive up to $5,250 per calendar year for job-related coursework in accredited programs.

To learn more, click here

Does UnitedHealth Group recognize holidays?

Each year, UnitedHealth Group generally recognizes eight company holidays. Eligibility varies according to when employees begin work with UnitedHealth Group.

To learn more, click here

Are employees offered any type of bonus?

UnitedHealth Group offers an RRP (Reward, Results Programs). This RRP is based upon top performance individuals and managers' discretion. Payouts are based upon grade level as an employee.

To learn more, click here

Do employees receive annual raises?

Pay increases are made at management's discretion and usually based upon performance measures.

To learn more, click here

How competitive are UnitedHealth Group wages?

UnitedHealth Group pays competitive wages with the marketplace. We have fantastic opportunities to grow your compensation based on merit and performance. UnitedHealth Group is a pay for performance environment in a self-directed workplace.

To learn more, click here


Our Business


What is the difference between UnitedHealth Group and UnitedHealthcare?

UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. The company offers a broad spectrum of products and services through seven operating businesses: UnitedHealthcare Employer & Individual, UnitedHealthcare Medicare & Retirement, UnitedHealthcare Community & State, UnitedHealthcare Military & Veterans, OptumHealth, OptumInsight, and OptumRx.

UnitedHealthcare is one of the businesses of UnitedHealth Group. It is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. UnitedHealthcares serves more than 38 million people. It offers the full spectrum of health benefit programs for individuals, employers and Medicare and Medicaid beneficiaries, and contracts directly with more than 650,000 physicians and care professionals and 5,000 hospitals nationwide.

To learn more, click here

How is business at UnitedHealth Group divided?

UnitedHealth Group offers a broad spectrum of products and services through two distinct platforms: Health Benefits and Health Services.

UnitedHealthcare is our Health Benefits platform where we serve key markets, products and geographic regions for both consumers and sponsors. We serve people in employer-sponsored health plans, those enrolled in Medicare and Medicaid, as well as those who purchase their own health plans. UnitedHealthcare includes four distinct, market-facing businesses that share systems, networks and one unified brand name. We deliver broad access to high-quality, cost-effective health care at the local level and strive to be a lifelong health care partner to people as their age and circumstances change.

UnitedHealthcare's businesses include:

  • UnitedHealthcare Employer & Individual
  • UnitedHealthcare Medicare & Retirement
  • UnitedHealthcare Community & State
  • UnitedHealthcare Military & Veterans

Optum is our Health Services platform where we focus on the health care system itself, including population health management, care delivery, and improving the clinical and operating elements of the system. Optum's diversified information and technology-enabled services businesses are dedicated to modernizing the health care system so it works better for everyone and helping build sustainable health communities at the local level, delivering optimal care quality, lower cost and an improved consumer experience.

Optum's businesses include:

  • OptumHealth
  • OptumInsight
  • OptumRx

To learn more, click here

What is UnitedHealthcare Employer & Individual?

UnitedHealthcare Employer & Individual provides personalized solutions to help members live healthier lives and achieve meaningful cost savings for employers. This business offers a comprehensive array of consumer-oriented plans and services for large national employers, public sector employers, mid‑sized employers, small businesses and individuals nationwide, providing nearly 26 million Americans access to quality health care.

To learn more, click here

What is UnitedHealthcare Medicare & Retirement?

UnitedHealthcare Medicare & Retirement provides health and well-being services to individuals age 50 and older, addressing their unique needs for preventive and acute health care services, as well as for services dealing with chronic disease and other specialized issues for older individuals. This business provides a wide spectrum of products and services to the growing senior market segment in all 50 states, the District of Columbia, and most U.S. territories.

To learn more, click here

What is UnitedHealthcare Community & State?

UnitedHealthcare Community & State provides innovative Medicaid managed care solutions to states that care for the economically disadvantaged, the medically underserved, and those without the benefit of employer-funded health care coverage, in exchange for a monthly premium per member. This business offers health plans in 23 states and the District of Columbia, serving more than 3.5 million beneficiaries of acute and long-term care Medicaid plans, the Children’s Health Insurance Program (CHIP), Special Needs Plans and other federal and state health care programs.

To learn more, click here

What is UnitedHealthcare Military & Veterans?

UnitedHealthcare Military & Veterans will be the Department of Defense’s Managed Care Support Contractor serving approximately 2.9 million TRICARE beneficiaries in Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excluding Rock Island Arsenal area), Kansas, Minnesota, Missouri (excluding the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, portions of Texas (including El Paso), Utah, Washington and Wyoming.

Our responsibility as a contractor is to augment the military’s direct care system by providing managed care support services, provider networks, medical management, claims/enrollment administration, and customer services.

What is TRICARE?

The Department of Defense provides health care benefits to more than nine million active duty military members, retired service members, and their families. This benefit is referred to as TRICARE. Much of the health care is provided directly in dozens of military hospitals and clinics. This “direct care” is augmented by care purchased from private sector providers. Most “purchased care” is organized and serviced through three regional managed care support contractors (MCSC). Each of the three MCSCs manages a network of providers and covers approximately one-third of the TRICARE population.

The TRICARE program has been nationally recognized for its high levels of beneficiary satisfaction and for its commitment to highquality health care delivery.

What is Optum?

Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness. It is focused on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. Optum serves virtually every dimension of the health system, working with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures.

To learn more, click here.

What is OptumRx?

OptumRx provides pharmacy management services for more than 14 million people nationwide through its network of approximately 66,000 retail pharmacies and two mail service facilities. This business processes nearly 370 million adjusted retail, mail and specialty drug prescriptions annually. OptumRx is dedicated to helping people achieve optimal health while maximizing cost savings, improving quality and safety, increasing compliance and adherence, and reducing fraud and waste.

To learn more, click here


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