Cash Posting Specialist II – Concord, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Cash Posting Specialist II is responsible for balancing and reconciling all payments for all accounts within the Single Business Office of John Muir Health. Reconciliation of transactions from multiple systems, back to the bank statement, in a timely and accurate manner to ensure transactions are posted to the appropriate general ledger; along with various other task as related to ensuring accurate posting of cash.

If you are located in Concord, CA, you will have the flexibility to Work from home and the office in this hybrid role* as you take on some tough challenges. 

Primary Responsibilities: 

• The Cash Posting Specialist II takes ownership of patient/customer needs, inquiries, and/or problems
• Follows through on patient/customer needs, inquiries, requests, or complaints to be sure that their needs are met in a timely and positive manner, problems are resolved, follow up is made, and issues have been appropriately addressed
• Responds promptly, professionally, and non-defensively. Listens actively to others, and engages effectively by asking direct, clarifying questions of the person(s) present. Initiates dialogue, encourages discussion, explains own point of view and shares knowledge willingly
• Seeks and uses feedback in communicating with others
• Writes content as directed in a clear, concise style that is grammatically correct
• Avoids using medical and business jargon when communicating with patients, families, or customers
• Uses structured communication methods (e.g. SBAR, ARCC) consistently when performing work duties having higher risk for harm
• Adheres to standard policies and procedures. Strives to surpass past performance levels
• May focus on new or more precise ways of meeting performance objectives than those set by management
• Works well with others
• Collaborates effectively by keeping team members informed about developments or action that may affect them or the team
• Participates in team discussion to ensure that patient care/customer service is delivered in an effective and collaborative manner
• Demonstrates commitment to Optum’s Core Values

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 4+ years of experience in healthcare environment

Preferred Qualifications: 

• 1+ years of experience in accounting/accountant
• 1+ years of experience in accounting/cash management
• Experience working directly with General Ledger, receiving notification and processing Credit Card Chargeback items, Non-sufficient Funds (NSF) and stop payments in a timely manner
• Experience with working with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and outside regulatory agencies’ mandated rules and procedures
• Experience with verifying electronic fund transfers
• Experience with balancing and reconciling cash transactions and posting
• Experience with researching and resolving unapplied cash and misapplied payments
• Experience with working with EPIC
• Experience with using the “HEART” model
• Proven knowledge of Microsoft Office Suite (Excel, Power Point, Word, and Outlook)
• Demonstrated ten-key by touch skills 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

California Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

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