Traffic Workforce Representative

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Claire M. Humane Society Volunteer Customer Service Advocate

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Meeting our service level agreements is critical. And that's why we rely on brilliant people like you. When you bring your customer service and claims expertise to our traffic/ workforce management team, you’ll work to optimize the way our call center teams run. You’ll manage real-time inbound call traffic to ensure that our service levels are being met. You’ll be responsible for workforce scheduling, call volume monitoring and adjusting staffing levels. Your work will enhance the performance of the way we deliver service and improve the overall health and well-being of the people we serve.

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Region: Asia Pacific Country Philippines
State/Province: 00 City: Taguig City
Position Description
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.(sm) The Workforce Supervisor is responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Primary Respo...

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Used for Internal testing, DO NOT APPLY (225586)

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Used for Internal testing, DO NOT APPLY (225077)

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Test document - edit text after paste Description point 1 Description point 2 Description point 3 Description point 4   Add line of text after paste

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