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What’s your next move? How about right to the leading edge of health care—where you’ll find UnitedHealth Group setting the pace for quality, service and employee development. Working in Claims is not a job for everyone. We’re constantly gathering and analyzing information in an environment where communications are complex and often fast-paced. If you believe that smart and decisive actions start with you, we can provide the challenge you need and the career opportunities you want.

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Our Hiring Process

Searching for a job can be overwhelming at times. But it doesn’t have to be that way. At UnitedHealth Group, we provide full transparency into our hiring process.



At UnitedHealth Group our application process is extensive. You must meet all of the basic advertised qualifications and most of the preferred qualifications listed in the job posting.



You will be required to take an assessment after your application is submitted. You are encouraged to complete the assessment as quickly as possible so it’s important to open the email once you receive it.


Initial Interview

After the successful completion of your online assessment, you may be notified with a request to complete an initial digital video interview, phone interview or both.



After your initial interview(s) you may be contacted for a follow-up interview with a recruiter or hiring manager to take place either in-person, on the phone or digitally. This is, and should be treated as a formal interview.



Those who successfully completed their interview may receive a verbal offer. Once you accept the position, a confirmation of the offer will be emailed to you including additional information.



If you are selected as an employee of UnitedHealth Group, we will convey further details including start dates, benefits, training, on-boarding information and other first-day tasks that are required.

Appeals Representative

Appeals Representatives are responsible for reviewing, researching, investigating, and triaging all types of appeals and grievances. Communicates with appropriate parties regarding appeals and grievance issues.

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Senior Appeals Representative

The Senior Appeals Representative communicates with appropriate parties regarding appeals and grievance issues, implications and decisions. Analyzes and identifies trends for all appeals and grievances. May research and resolve written Department of Insurance complaints and complex or multi-issue provider complaints submitted by consumers and physicians / providers.

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Claims Supervisor

The Claims Supervisor coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.

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Recovery and Resolution Manager

The Recovery and Resolution Manager is responsible for management and administration of multiple functions, or management of general business operations within Claims Department.

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Talk to a Claims Recruiter


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