This is how Claire's heart works: what's better than adopting one shelter dog? Answer: caring for animals as a Humane Society volunteer, and taking the time to match each pet to its perfect adoptive family. She says that being with the dogs keeps her centered and reminds her to be present in the moment. The same empathy and attentiveness complements her work as a customer care advocate, a role in which she really needs to understand where people are coming from. So what’s better than helping one person feel better about their health care options? Helping multiple people do it, every single day.
As part of our Customer Service team, you will be taking calls from members and/or providers and using computer-based tools to research their specific benefits plans. Professional growth within our Customer Service team means you can step up into new roles and develop your skills across our global company while we provide you with all the support. And if you are bilingual your impact can be even greater as you leverage you language skills to connect with members in other languages.
Customer Service Representatives and Advocates are there to assist members and providers with questions and concerns regarding their health benefits, pharmacy services, and claims. The quality of support you deliver in this role will directly translate into better care. Depending on the business you work in, your responsibilities may vary.
As a Customer Service Advocate you’ll help our members make informed decisions about their care services by answering their questions, resolving their issues or helping them enroll in and/or select a health plan.
Provider Customer Service Representatives have the unique role of answering calls from healthcare providers (i.e. Physician Offices, Clinics) and providing the assistance needed to resolve questions and issues regarding health care claims and payments. This is an opportunity for you to identify and exceed our customer expectations by committing to and building on-going strong relationships.
As a Sr. Customer Service Representative, you will handle more complex issues related to our members and providers, and help ensure they receive a high level of support with quick resolution. You'll develop knowledge of our various products and services, and multiple levels of benefits within each to best assist our providers and customers. Depending on the business you work in, your responsibilities may vary.
As a Customer Service Supervisor, you’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and providers, and enhance the customer experience. You will be asked to mentor, challenge and communicate effectively with all different types of people, including your team of direct reports. Depending on the business you work in, your responsibilities may vary.