Traffic Workforce Representative

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Claire M. Humane Society Volunteer Customer Service Advocate

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Meeting our service level agreements is critical. And that's why we rely on brilliant people like you. When you bring your customer service and claims expertise to our traffic/ workforce management team, you’ll work to optimize the way our call center teams run. You’ll manage real-time inbound call traffic to ensure that our service levels are being met. You’ll be responsible for workforce scheduling, call volume monitoring and adjusting staffing levels. Your work will enhance the performance of the way we deliver service and improve the overall health and well-being of the people we serve.

Latest Traffic Workforce Representative Jobs

MSLA - Customer Service Inbound - Cypress, CA (713794)

Full-time Cypress, CA

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Region: North America Country United States
State/Province: CA City: Cypress
Position Description
MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You...

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Senior Traffic Workforce Analyst - US Telecommute (712494)

Full-time Dallas, TX or Telecommute Considered

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Region: North America Country United States
State/Province: TX City: Dallas
Position Description
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMThe Senior Traffic / Workforce Representatives are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans ...

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Manager Traffic/Workforce - US Telecommute (710143)

Full-time Minnetonka, MN or Telecommute Considered

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Region: North America Country United States
State/Province: MN City: Minnetonka
Position Description
Position Description: UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.   Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and ...

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Senior Traffic / Workforce Representative - US Telecommute (710142)

Full-time Dallas, TX or Telecommute Considered

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Region: North America Country United States
State/Province: TX City: Dallas
Position Description
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.The Senior Traffic / Workforce Representative's goal is to effectively support, and provide input to, the plan for the right people to be in the right place at the right time. Effective data analysis, detection, and communication of trends, anomalies, and root cause of variance to Workforce Management partners an...

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MSLA - Customer Service Inbound Tampa, FL (695005)

Full-time Tampa, FL

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Region: North America Country United States
State/Province: FL City: Tampa
Position Description
MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You...

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Assistente de Planejamento de Call Center/Tempo Real - Curitiba, PR (227430)

Full-time Curitiba, Brazil

Quick Look
Region: Latin America Country Brazil
State/Province: BR City: Curitiba
Position Description
Irá monitorar as atividades agendadas dos agentes para gerenciar o nível de serviço acordado. Indicará o desvio das atividades planejadas para atuais, será responsável em tomar as ações apropriadas para melhorar o desempenho do negócio. Será responsável em analisar causa raiz, gestão de aderência, conformidades, habilidades designadas e entrega rápida da solução. Responsabilidades: Assegurar login/logout do time de agendamento em tempo real. Reportar atraso e redução inicial da operação para indicar o suporte necessário de outras funções tais como Treinamento, Qualidade. Educar agentes par...

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