Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.
Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.
Admits patients to the facility and provide information regarding the facility's regulations and policies; such as Patient Bill of Rights, Health Care Proxy, NY State Laws, etc.
Conducts interviews to obtain demographics, insurance information etc. and enters data into the registration system
Communicates the Collection Policy to patients
Collects and documents co-pays and / or deductibles received at point-of-service
Obtains appropriate signatures on medical, legal and financial forms
Prepares charts, registration forms and prints identification chart labels and patient identification wristband.
Forwards required items to patient care unit
Uses Tele Tracking to assign beds for maternity patients
Escorts all patients to the patient care unit post registration
Uses Surgical Information System (SIS) to retrieve scheduled surgical, cardiology and pre-surgical testing cases
Completes outpatient registrations for scheduled pre-admission testing, Obstetric Check and Call (OCC) and limited outpatient procedures
Completes Death Register and Fetal Demise Register information and follows procedures regarding the disposition of records and distribution of information
Facilitates the release of remains on all expired patients
Performs a variety of diverse office / clerical duties supporting the department's operations; including, but not limited to, answering telephone, maintaining files, sorting mail, keeping inventory of supplies, and informing management of all activities, needs and problems
- High School Diploma / GED (or higher)
- 1+ years of customer service experience
- Experience with Microsoft Word (create correspondence and work within templates) and Microsoft Excel (data entry, sort / filter, and work within tables)
- Available to work on call, as needed, with the flexibility to adjust daily schedule and work within the 24 / 7 operating hours of the site including mornings, afternoons, evenings, overnights, weekends and holidays
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.
- Associate's Degree (or higher)
- Experience in Hospital Patient Registration Department, Physician's office setting, Healthcare Insurance Company, revenue cycle vendor, and / or other revenue cycle-related role
- Understanding of Insurance Policies and Procedures
- Knowledge of Medical Terminology
- Previous experience in EMR (Electronic Medical Records)
- Previous experience in requesting and processing financial payments
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, Optum, Northwell, Manhasset, customer service, patient registration, medical, clinical, hospital, per diem, part time