820825 VP Operations Client Services Implementation Telecommute

Improve the lives of others while doing your life's best work.SM

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VP Operations, Client Services & Implementation - Telecommute (820825)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) 

The VP of CSI Operations is responsible for the strategic and tactical management and administration of multiple functions that service both OptumRx Commercial Direct customers as well as UHC as a strategic customer. These functions include personnel management for five departments totaling 140+ EE.s both on and offshore. Departments include:

Production Operations: Responsible for data entry and QA teams who analyze and enter customer demographic and benefit data into the RxCCR application for use by OptumRx (ORx) and UHC service channels, including call centers and portals.

Benefit Triage and Platform services: Teams in this department take in and triage benefit requests (e.g.; to be built benefits) from UHC for UHC customers. Team also owns the applications that service these functions and owns the business capabilities management for ongoing application improvement lifecycle and strategy to meet changing business needs.

Project Management Office: This area services ongoing UHC project demands through teams of Project managers, business analysts and testing resources. The PMO manages at any given time approximately 75 active UHC initiatives including many sensitive regulatory projects.
This area also works closely with OptumRx Product and provides Product Operational Readiness assessments to ensure product roll out has considered all operational impacts to ensure flawless execution. This is accomplished through process management across 50 functional areas of OptumRx.

PDL Management: Team works in concert with UnitedHealth Care Pharmacy (UHCP) to operationalize strategic pharmacy strategies across financial, clinical and regulatory domains. Area supports approximately 350M in UHC affordability through their pharmacy strategies.

Shared Services: Department support’s all of CSI through various functions including training, documentation, communications and reporting functions.

Required Qualifications:

  • Bachelor’s degree
  • 5+ years of experience in Health Care Operations
  • 5+ years of experience in progressive managerial roles
  • Experience at managing large scale initiatives and disciplined project management skills
  • Progressive budget management experience


Preferred Qualifications:

  • Pharmacy operations experience and understanding of Fully Insured (Carve In) and Carve out pharmacy lines of business


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords:   VP, Operations, Client Services & Implementation, Telecommute, Remote, Work from Home

  • Requisition Number820825
  • Job TitleVP Operations, Client Services & Implementation - Telecommute
  • Job FamilyBusiness Operations
  • Business SegmentOptumRx

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt