If you are located within a 50 mile commute to Sharonville, you will have the flexibility to telecommute* as you take on some tough challenges. Even if you have
no prior experience, we have training classes starting soon to help you build
the successful career that you want - apply today! We provide the support and
structure, you provide the interest and motivation.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. In this joint role as a Customer Service and Claims Representative, you'll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work. sm
In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.
To learn even more about this position, click here to watch a short video about the job: http://uhg.hr/CustomerFirstRep (Note: these videos are labeled with our internal job title of Customer First Representatives)
This position is
full-time (40 hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8 hour shift schedules during our normal business
hours of (8am to 6pm). It may be necessary, given the business need, to work
occasional overtime or weekends. This is a telecommute role after successfully completing the 10 week onsite training class. Our office is located at 400 E. Business Way,
Ste. 100, Sharonville, OH 45241.
There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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