827650 Service Account Manager Irving TX

Improve the lives of others while doing your life's best work.SM

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Service Account Manager - Irving, TX (827650)

Position Description

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM


Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. 


This role is equally challenging and rewarding. Within a high volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires The Service Account Manager acts as a customer advocate to resolve escalated and complex issues.

Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. *Employees in jobs labeled with ?SCA? must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:

  • Provide expertise and customer service support to members, customers and/or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities
  • Extensive work experience, possibly in multiple functions
  • Work does not usually require established procedures
  • Works independently
  • Mentors others
  • Acts as a resource for others
  • Coordinates others' activities

Required Qualifications:

 

  • High School Diploma / GED (or higher)
  • 2+ years of customer service experience analyzing and solving customer problems
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Proficiency in Microsoft Office Suite including Microsoft Word (creating, saving, formatting documents), Microsoft Excel (ability to create, copy, edit, send, navigate using tabs, and save spreadsheets), Microsoft Outlook (ability to open and send emails, categorize emails, and use of calendar) and Microsoft PowerPoint (ability to create, editing, and formatting presentations)
  • 1+ years medical billing and/or revenue cycle experience
  • Working knowledge of physician reimbursement, medical terminology, ICD- 9, ICD-10, CPT and HCPCS coding

 

Preferred Qualifications:

  • 2+ years of call center/ or account management experienceUndergraduate Degree in a related field of study
  • Undergraduate Degree in a related field of study
Soft Skills:
  • Proven track record for improving process efficiencies and solving problems
  • Detail oriented with a medical billing background
  • Excellent communication skills both written and verbal
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently 
  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
  • Demonstrated ability to manage multiple responsibilities in complex environment

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Account Manager, Service Manager, Client Manager, Customer Service Manager, Client Account Manager

  • Requisition Number827650
  • Job TitleService Account Manager - Irving, TX
  • Job FamilyCustomer Services
  • Business SegmentOptumInsight

Job Location Information

  • Irving, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftVariable
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt