875736 Patient Care Coordinator Walingford CT

Improve the lives of others while doing your life's best work.SM

Patient Care Coordinator - Walingford, CT (875736)

Position Description

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. 

Primary Responsibilities:

  • Respond to patient questions
  • Communication with Nurses and Intake Team
  • Assist CAC with faxing and tracking of POT’s Plan of Treatment
  • Make patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify / close gaps in care 
  • Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.) 
  • Connect patients with outside resources (e.g., community resources, social services) to promote self - care 
  • Review and support implementation of patient plan of care 
  • Work directly with patients to identify specific needs and/or request adjustments to plan of care 
  • Coordinate services / case management for non - episodic and non - catastrophic cases 
  • Manage / respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers) 
  • Explain and talk to patients or caregivers about sensitive health care decisions such as advanced directives, physician's order for life sustaining treatment, and palliative care / hospice referrals 
  • Explain and ensure understanding of details related to patient care (e.g., , home health care transition procedures) 
  • Dispatch nurses and schedule patient visits
  • Assist with billing confirmation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Knowledge of medical terminology

  • 2+ years of nurse scheduling experience or 2+ years of pharmacy home infusion nursing experience or 2+ years intake home infusion experience

  • Ability to send documents in Microsoft Outlook, create documents in Microsoft Word, and create spreadsheets in Microsoft Excel

Preferred Qualifications:

  • LPN License

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.


If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Patient Coordinator, Nurse Scheduler, Clinic Administration, Infusion Srvs, Care Coordinator

  • Requisition Number875736
  • Job TitlePatient Care Coordinator - Walingford, CT
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumRx

Job Location Information

  • Wallingford, CT
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt