Call Center Nurse RN (Full Time) - Future telecommute potential - Greensboro, NC

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Call Center Nurse RN (Full Time) - Future telecommute potential - Greensboro, NC - 698438

Position Description

The quality of care we provide our patients doesn't change no matter how it is delivered. Joining UnitedHealth Care as a Call Center Registered Nurse can be your opportunity to offer a higher level of care to our members. While your work will take place over the phone, you'll have a direct impact on the lives of our members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. You'll act as a compass for our members, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes. This is an exciting time to join a truly inspired organization. Take this opportunity and begin doing your life's best work.(sm)
 
This position will work as part of a 24/7 inbound Call Center and we have full-time positions available. Evening shifts are available, at least 1 weekend evening per week required! Holidays are required on a rotating basis.  Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday onsite in our Greensboro facility.
 
***This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria***
 
What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Primary Responsibilities:
  • Assesses patient's current health status and recommends appropriate level of care based on clinical judgment and protocols
  • Adheres to ethical, legal/regulatory and accreditation standards
  • Assesses consumer's understanding of their condition and identifies potential care and/or provider gaps
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals
  • Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision making process
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Empowers consumers with skills to enhance their interaction with their provider
  • Coordinates services and referrals to health programs and community services
  • Assesses and triages immediate health concerns
  • Manages utilization through education
  • Collaboratively plans care with member
 
This position will require active and unrestricted Nursing licensure in multiple US States.  Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)   


Requirements

To be considered for this position, applicants need to meet the qualifications listed in this posting.
Required Qualifications:
  • Active, unrestricted RN license in the state of North Carolina
  • 2+ years of experience in any clinical setting
  • Highly organized, self-directed worker with an ability to function in high volume environment
  • Strong verbal and written communication skills
  • Proficient level of experience with Microsoft Office applications, and strong technical aptitude
  • Must live within a commutable distance of our Greensboro office location (50 minutes or 50 miles)
  • Ability to work evening shift including at least 1 weekend evening per week
  • Ability to work Monday - Friday during daytime hours for first 6 weeks for training 
  • Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses required
Preferred Qualifications:
  • Previous experience working with the geriatric population 
  • Bachelor's degree in Nursing (BSN)
  • Coaching, motivational interviewing and/or decision support experience
  • Home health experience 
  • Triage experience 
  • Emergency room experience
  • Case management experience 
  • Previous customer service experience 
  • Previous experience in a call center environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: RN, nurse, case manager, call center, healthcare navigator, telephonic nurse, Greensboro, NC, North Carolina, triage
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Job Details
Contest Number: 698438
Job Title: Call Center Nurse RN (Full Time) - Future telecommute potential - Greensboro, NC
Job Family: Nursing
Business Segment: Optum Operations
Job Location Information:
Region: North America
Country: United States
City: Greensboro
State/Province: North Carolina
Other States where Job(s) is Located: ,,,,
Other Cities where job(s) is Located: ,,,,
Additional Job Detail Information:
Employee Status: Regular
Schedule: Full-time
Job Level: Individual Contributor
Shift: Evening Job
Travel: No
Telecommuter Position: No
Overtime Status: Non-exempt