874012 Distribution Operations Center DOC Associate I LHI La Crosse WI

Improve the lives of others while doing your life's best work.SM

Distribution Operations Center (DOC) Associate I (LHI) - La Crosse, WI (874012)

Position Description

At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm) 

The Distribution Operations Center (DOC) Associate I (LHI) will perform duties and responsibilities related to the general overall support of assigned work areas within the Distribution Operations Center (DOC). Work may require the use of a computer database in assigned work areas to include: shipping and receiving, kitting and assembly, vaccine storage and distribution, scanning, and facility support, as briefly described below.
Primary Responsibilities:
  • Shipping and Receiving: Complete daily tasks to include but not limited to; preparing, shipping and receiving all inbound and outbound shipments, printing and shipping post group event paper work, processing and metering USPS mail, process and ship expedited orders. Pick - up and deliver packages between LHI locations and outside vendors.
  • Kitting and Assembly: Assist with daily ship kit order processing and shipping, assemble and maintain ship kit inventories, configure and ship PHA, EKG and IMR supplies. Recover and reconfigure returned supplies and EKG data, maintain all Kitting and Assembly supply inventory.
  • Vaccine Storage: Process daily vaccine group event orders to include shipping and recovery, communicate with group event staff, vaccine check - in and recovery, assist with maintaining VAWD and vaccine storage and handling requirements.
  • Scanning: Sort, prepare and scan medical documentation into LHI and Government furnished databases.  Prepare original documentation for return shipment back to the customer.  Complete tasks utilizing Government furnished databases to review medical requirements and create orders to assist other departments within LHI.
  • Facility Support: Provide assistance with inventory management and stock control, maintain inventory reports, prepare and ship inventory orders, assist with inventory receipt and asset tag management, and assist with basic facility maintenance duties to keep DOC operations running smoothly and efficiently.
  • Other: Ability to learn internal database systems. Assist additional LHI departments outside of the DOC with operational tasks such as: CACREV, C:File lookup, and flu shot updates
Soft Skills:
  • Must possess highly effective interpersonal skills
  • Must be dependable with the ability to perform responsibilities with minimal or zero supervision
  • Strong verbal and written communication skills
  • Have the ability to problem solve, organize workloads, have good time management and teamwork skills.
  • Must possess strong attention to detail skills while working in a fast paced environment
  • Adaptive to changing business requirements while maintaining productivity and a positive work environment
  • Must be dependable with the ability to perform responsibilities with minimal or zero supervision     
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Minimum of 6 months experience with Microsoft Word (creating and editing documents), Microsoft Excel (general spreadsheet navigation) and Microsoft Outlook (calendar and email)
  • Valid driver's license; Capable of driving company vehicles to assist with packages and mail deliveries
  • United States Citizenship; Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip For SF86
  • Work the required schedule of Monday - Friday 8am - 5pm and occasional Saturday's
Preferred Qualifications:
  • OSHA Safety certification
  • Knowledge of safety standards in a warehouse environment
  • Knowledge of vaccine cold chain management and procedures
  • Production assembly and packaging experience
  • Warehouse, shipping / receiving, quality control experience
  • Inventory control experience
  • Experience with Government contracting or military environment
  • Knowledge of military medical readiness requirements
  • Forklift Certification
Physical Requirements and Work Environment:
  • Ability to work while standing for extended periods of time
  • Ability to work extended periods of time in refrigerated or freezer environments
  • Capable of lifting up to 35lbs frequently (34-66% of the time)
  • Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull multi-sized packages that range from 10 – 35lbs frequently and 50+lbs occasionally to rarely with assistance
Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States.

We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: warehouse environment, cold chain management, production assembly, packaging, shipping, receiving, LHI, La Crosse, WI, Wisconsin
  • Requisition Number874012
  • Job TitleDistribution Operations Center (DOC) Associate I (LHI) - La Crosse, WI
  • Job FamilyPharmacy
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt