801532 Director Solution Design Telecommute

Improve the lives of others while doing your life's best work.SM

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Director, Solution Design - Telecommute (801532)

Position Description

The Director, Solution Design, position will provide expertise and specialist skills in the area of behavioral health strategy with the aim of creating value, maximizing growth and / or improving the business performance of existing clients. This individual will actively participate in client opportunity management, including engaging with new business on opportunity evaluation, contributing to go / no-go discussions, facilitating development of operational models responsive to client requirements, drafting proposal language to represent new models / functionality and transitioning opportunities to implementation for execution. This role interfaces with E2E operational SMEs, as well as coordinating development of complex client solutions in partnership with enterprise-wide business segments (i.e. PHMI, Rx, Optum Insight). The position leverages in-depth quantitative / analytic skills, deep knowledge of specific markets, and understanding of key business objectives.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 


Primary Responsibilities
  • Anticipates customer needs and proactively develops solutions to meet them
  • Serves as a key resource on complex and / or critical issues
  • Solves complex problems and develops innovative solutions
  • Performs complex conceptual analyses
  • Reviews work performed by others and provides recommendations for improvement
  • Forecasts and plans resource requirements
  • Authorizes deviations from standards
  • May lead functional or segment teams or projects
  • Provides explanations and information to others on the most complex issues
  • Motivates and inspires other team members
  • Evaluate new business opportunities for alignment against existing business / clinical process and to identify opportunities / gaps requiring further development
  • Assess client information - including claims, pre-sales analysis, proposal materials  to generate insights and recommendations
  • Translate customer business needs (operational, financial, clinical) into scalable, actionable operational solutions
  • Engage and guide E2E functional SMEs in developing solutions to delight customers while meeting financial, business and clinical goals
  • Apply knowledge of appropriate standards and designs to create consistent solutions, leveraging existing capabilities wherever possible
  • Supply input to the development of projected managed care savings, where applicable
  • As necessary, serve as solution SME in client meetings
  • Assist leadership in projecting future opportunities and outcomes
  • Provide input / communications back to product development / management on potential innovations and new market opportunities identified through proposal solutioning
  • Focus is on all lines of business (commercial, Medicare, and Medicaid) nation-wide geographies
Required Qualifications:
  • Bachelor's degree or equivalent
  • 5+ years healthcare / health plan or related experience
  • Prior experience integrating multiple products / approaches /business segments to provide solutions to client requests
  • Cross-functional project coordination experience utilizing matrix resources to design complex solutions
  • Knowledge and comfort with external factors (regulatory, competitive) that might influence the solution
  • Ability to engage with all levels of customer, including C-suite
  • Capable of managing a variety of complex issues while driving forward momentum of key projects and proposals
  • Proficient in MS Office Suite (esp. Word, Excel, PowerPoint, SharePoint, Visio)
  • Travel up to 25%
Preferred Qualifications:
  • Deep knowledge of Medicaid market
  • Solution design experience in behavioral health industry
  • Public sector (Medicare / Medicaid) and / or behavioral health experience
  • Knowledge of Optum programs and operations
  • Located within a commutable distance to Eden Prairie 


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

  • Requisition Number801532
  • Job TitleDirector, Solution Design - Telecommute
  • Job FamilyProduct
  • Business SegmentOptum Consumer Solutions Group

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt