890102 Technical Desktop Support Irvine CA

Improve the lives of others while doing your life's best work.SM

Technical Desktop Support - Irvine, CA (890102)

Position Description

Technology Careers with Optum. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Primary Responsibilities:
  • Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
  • Use remote control tools to assist off-site users when needed
  • Configure, deliver, and install new computers and peripherals for new hires
  • Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
  • Prioritize workload based on service level agreements
  • Act as a technical resource to others to resolve problems or issues   
  • Anticipate customer needs and proactively identify solutions
  • Plan, prioritize, organize and complete work to meet established objectives 
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma / GED (or Higher)
  • 3+ years of experience with PC operating systems
  • 3+ years of experience in a customer service role
  • 3+ years of Technology Support experience
  • 3+ years of experience with Microsoft Outlook (emails, calendar); Microsoft Word (creating and editing documents); Microsoft Excel (manipulation of data, sorting/filtering, spreadsheets, formulas)
  • Must have access to reliable transportation that will enable you to travel to client sites within a designated area
  • Ability to travel less than 25% of the time to Local client sites
Preferred Qualifications:
  • Bachelor's Degree (or Higher)
  • CompTIA A+ Certification
  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Physical and Work Environment:
  • Must be able to lift up to 50 pounds of computers or other IT equipment

UnitedHealth Group is working to create the health care system of tomorrow.  
Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. 
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed. 
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams. 

View our COVID-19 Resources Page at: https://info.uhg.com/.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:  UnitedHealth Group; Optum; Associate Technical Support Analyst; Eden Prairie, MN; Minnetonka, MN; customer Service; technology support; Outlook; Word; Excel; TCP/IP; LAN; WAN

  • Requisition Number890102
  • Job TitleTechnical Desktop Support - Irvine, CA
  • Job FamilyTechnology
  • Business SegmentOptum Technology

Job Location Information

  • Irvine, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt