878789 LHI Training Coordinator La Crosse WI

Improve the lives of others while doing your life's best work.SM

LHI Training Coordinator - La Crosse, WI (878789)

Position Description

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision - making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. 


At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone. 


LHI is one of 4 businesses under OptumServeOptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.


The Training Coordinator supports the goals and projects of the Training Department.


This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:30am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 102 JAY STREET SOUTH LA CROSSE, WI 54601 .


Primary Responsibilities:

  • Assign appropriate trainings to VA practitioners
  • Answer VA Training Queue line calls regarding exam completion, concerns, and portal navigation
  • Coordinate clinical trainings between practitioners and LHI Clinical Trainers/Practitioner Tutors
  • Effectively problem solve while utilizing strong customer service skill sets
  • Educate and train / retrain newly and currently contracted medical practitioners in regard to: examinee and provider responsibilities; (electronic) paperwork completion, DBQ retrieval and Provider Portal navigation
  • Convey complex or technical information in a manner that others can understand, as well as the ability to understand and interpret complex information from others
  • Act as front - end support for incoming issues, and gather accurate data related to the incidents reported by end users. Direct the issues to appropriate parties for resolution
  • Ability to develop strong professional relationships while demonstrating a clear understanding of basic business structures
  • Ability to gather data and present findings to leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Customer Service experience
  • Proficient in Microsoft Office (create, edit, format, manipulate data with Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
Preferred Qualifications:
  • Associate’s Degree (or higher)
  • Experience in a training role

Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Training Coordinator, Healthcare, AHN, American Health Network, City, State, State abbreviation

  • Requisition Number878789
  • Job TitleLHI Training Coordinator - La Crosse, WI
  • Job FamilyTraining
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt