Senior Business Analyst – Hybrid in Austin, TX

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.   

The Senior Business Analyst is responsible for providing analysis, monitoring operational performance, identifying and recommending areas for development or enhancement, and developing action plans to drive processes for the Greater Texas Region. 

The Senior Business Analyst helps the Greater Texas Regional team operate successfully within our healthcare delivery model by providing strategic planning and tools to meet goals. This position is expected to build and sustain solid working relationships with cross functional departments and relevant stakeholders. This position is also responsible for ensuring daily efforts align with the goals of the department and the company.

Primary Responsibilities:

• Complete thorough business analyses, which includes examining business processes and workflows for optimization and / or performing statistical and/or data analyses
• Transforms data into meaningful, professional, and easy to understand formats for leadership review
• Develops recommendations and reviews findings with peers and leaders
• Conduct detailed analysis of various reports by tracking and trending data to develop a strategic plan to ensure performance goals and network development plans are achieved
• Collaborates with relevant stakeholders to develop, execute and monitor project plans, performance and patient outcomes improvement plans
• Utilize stakeholder (e.g., senior leadership; end user) feedback and/or process performance information to identify potential continuous improvement opportunities
• Produce, publish and distribute scheduled and ad-hoc provider and operational reports
• Provides information and participate in management meetings as requested
• Regularly meets with physician business managers to create, revise and adjust strategy for assigned providers to meet overall performance goals
• Provide input into and/or develop relevant policies, procedures, and/or work tools to support new or updated business processes
• Develop business context diagrams (e.g., business data flows, process flows) to analyze/confirm the definition of project requirements
• Ensure adherence to enterprise standards for gathering and documenting project requirements
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of decision support and data analysis experience
• Experience with data visualization tools such as Microsoft BI and Tableau
• Intermediate proficiency with MS Excel (ability to conduct pivot tables, v-lookups, power query, macros and VBA)
• Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, Excel, Teams)
• Proficient in SQL and SQL Reporting Services
• Proven solid analytical/statistical skills used in evaluating and analyzing data
• Proven excellent oral and written communication skills
• Proven ability to interact one-on-one and consult with all levels of leadership

Preferred Qualifications:

• PMP, CAPM or other project management certification
• Healthcare experience
• Basic understanding of concepts and practices of Lean and Six Sigma

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.