Associate Business Systems Analyst – Remote in MN or WI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. 

 

Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in these roles may perform analysis and also serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users’ requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

 

If you are located in MN or WI, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Supporting an IT infrastructure that may involve both wired and wireless endpoints as well as the overall infrastructure 
• This position requires solid written and verbal skills to document issues and work directly with staff and caregivers that use the systems
• Work with vendors to plan, implement and troubleshoot as well as provide direction to install and maintain IT systems
• Work closely with other IT teams and individuals
• Basic programing and office skills to maintain the teams’ dashboards and cost reporting applications
• Interface with business units to understand business needs and work with them on technical solutions 
• Follow change management process that includes communication and doing only approved work
• Hybrid schedule – up to 50% of work may be done from a business location, the remainder WFH. This fluctuates given the work 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience with IP addressing and network topologies
• 2+ years of experience working with client/server environments as well as operating systems such as Windows 11 and Microsoft 365
• 2+ years of experience using Microsoft office tools, in particular Excel, PowerPoint and Word
• Reside in MN or WI

 

Preferred Qualifications:

• Undergraduate Computer Science degree or equivalent experience
• ITIL Certification or equivalent 
• Demonstrate the ability to work with a team to problem solve and be able to facilitate issue resolution
• Analytical and critical thinking skills are required to help understand how to approach implementation and problem solving within an infrastructure
• Solid communication skills both written and verbal
• Familiarity with VoIP and other Communications Systems technologies
• Experience working on communications systems and in voice technology space

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.