Business Process Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.  

About the Role 

As a Fortune 5 business, we are one of the world’s leading healthcare companies. There are no limits here on the resources you will have or the challenges you will encounter.  

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we are on the constant lookout for fresh talent to join our expanding teams.  

The Business Process Consultant is a role in the Clinical Solutions – Data Operations team and will be responsible for driving global execution of scaled data processes required to deliver the risk adjustment and quality services. Within this broader team, the key responsibility accountability for the Business Process Consultant will be execution of data operations process controls and performance metric reporting. 

Optum is looking for a curious, critical thinking & initiative-taking individual who is proactive in taking responsibility accountability for business process management and performance to operational, client and quality standards.   

Primary Responsibilities  

• Provide end-to-end business process execution for the Clinical Solutions Data Operations business. 

• Drive continuous development of existing processes as well as develop new processes to meet emerging business needs. 

• Work collaboratively, and in partnership with a broad spectrum of business partners to ensure flawless execution of business processes across the full end-to-end spectrum of the Clinical Solutions Data Operations business.  

• Perform capacity planning and operational reporting and introduce new and innovative ideas to promote growth and value across the business. 

• Proactively support and facilitate the development of business process documentation  

Required Qualifications  

• Undergraduate degree from an accredited University or College or equivalent working experience. 

• Experience analyzing and solving customer problems. 

• Experience leading Data Quality initiatives and execution of end-to-end business process execution. 

• Proven track record of developing, executing and monitoring business process controls to meet and exceed customer expectations 

Additional Desired Qualifications 

• Working knowledge of the US Healthcare Industry. 

• Certification or training related to Business Process Management & Data Quality. 

• Experience in configuring and leading business workstreams. 

• Experience of using of Talend, Rundeck or PowerBi. 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. 

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. 

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.