Collections Representative – Boulder, CO

It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic, and persistent person who can see past the challenge to a successful outcome. If that’s you, get with us because this role at UnitedHealth Group is all about special. You’ll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It’s an important role and it will take all your skills. Join us and discover the exceptional training, support, and opportunities to grow that you’d expect from a Fortune 10 company.

This position is full time. Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4990 Pearl E Circle, Boulder, CO. Employees are required to work 2 days onsite and 3 days from home. 

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

If you are within commutable distance to the office at Boulder, CO, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Perform research on various computer systems and document customer information regarding status, payment expectations, notes of conversations and other relevant information
• Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
• Print and mail claims, as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High school diploma / GED
• 1+ years of healthcare experience.
• Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills
• Ability to work Monday – Friday, 08:00AM-05:00PM MST
• Ability to work a hybrid schedule, two days a week onsite at 4990 Pearl E Circle, Boulder, CO
• Must be 18 years of age or older

Preferred Qualifications:

• 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• 1+ years of Revenue Cycle Experience and / OR Epic Experience

Telecommuting Requirements: 

• Reside within commutable distance to the office at 4990 Pearl E Circle, Boulder, CO
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

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