Senior Billing Representative – Las Vegas, NV

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

As the Senior Billing Representative Group Lead you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Billing Representative, Group Lead will assist the Department Supervisor by performing combinations of the following activities:

· Coordinate and maintain workflows

· Perform Senior Billing Representative work duties

· Handle escalated issues with both internal and external customers, and within the department.

· Provide training to new and seasoned employees, provide performance input, and assist with disciplinary action.

The Senior Billing Representative Group Lead is a direct point of contact for employees in providing coaching, training, and constructive feedback as well as leadership. If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am – 5:00 pm PST  . It may be necessary, given the business need, to work occasional overtime. Our office is located at LAS VEGAS–2716 N TENAYA WAY.

We offer 4-6 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

 

Primary Responsibilities:

• Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative.
• Based on department needs, monitors one of the following: back end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs.
• Trains employees and completes other trainings throughout the year.
• Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information.
• Assists in documenting standard operating procedures and business rules for the department.
• Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information.
• Develops recommendations for corrective actions based on production and quality issues.
• Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs.
• Provides input and guidance to staff members in order to ensure continuous improvement in processes.
• Facilitates individual and small group meetings.
• Maintains current knowledge of billing requirements and system practices.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• 18 years or older
• Advanced working knowledge / expertise in AllScripts Billing system
• Demonstrated ability using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:30 am – 5:00 pm PST  . It may be necessary, given the business need, to work occasional overtime.

 

 

Preferred qualifications:

• Some College level classes / coursework
• 3+ years of experience in patient, client, or third-party insurance billing
• Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
• Previous experience coaching and training a team in a collaborative environment
• Previous experience in operational areas or QA/QC

 

Soft Skills:

• Ability to resolve calls, avoiding escalated complaints
• Ability to exhibit empathy and be courteous to callers
• Ability to triage and handle escalated situations
• Ability to work in a fast-paced environment
• Ability to adapt to changes
• Ability to develop and maintain client relationships
• Ability to coach, mentor and train a team

 

 

Nevada. Residents Only: The hourly range for this is $19.47 – $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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