Patient Accounts Resolution Representative – Remote in MN OR WI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40-hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be conducted virtually from your home.

If you are located in Minnesota and Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Resolved concerns related to patient balances on their accounts.
• Handles inbound calls.
• Routes accounts for review and resolution.
• Provides accurate information and facilitates resolution to customer and third-party inquiries while representing the organization.
• Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately.
• Processes patient mail.
• Other duties as assigned.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 1+ years of call center experience in a healthcare billing or medical insurance setting
• 1+ years of working with EOB (explanation of benefits) experience
• Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
• Ability to travel to 2925 Chicago Ave, Minneapolis, MN 55407 to pick up equipment on day one
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

 

Preferred Qualifications:

• 2+ years of medical insurance experience
• Previous experience in healthcare billing
• Epic or other EMR experience 
• Previous experience working with various insurance companies

 

Telecommuting Requirements: 

• Reside within Minnesota and Wisconsin
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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