Field Based Senior Service Account Manager – Greensboro, NC or Raleigh, NC

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Manage and educate Quest Diagnostics’ client offices (Client Accounts- physicians, nurses, office managers, Quest Vendor Management) and Commercial staff, in order to analyze billing concerns that are the result of an EMR set up.
• Responsible for the identification of client accounts with EMR issues that cause Missing Information or Denial inflows resulting in patient price concessions for Revenue Services. 
• Responsible for representing Quest Diagnostics to their clients in a professional manner; maintaining, improving, and enhancing the client’s billing experience and reducing rework for their office and inflows for Optum. 
• Client visits could be conducted as part of the job responsibilities.  Interaction with the assigned BSS will be necessary for client training concerns. Account visits will be prioritized based on the analysis and the level of effort in resolving the EMR situation
• Act as liaison for customer problems as necessary and communicate those to the appropriate person or department
• Position is responsible for improvements to defined goals
• Must have the ability to develop and sustain good customer relationships. Must have strong planning and organizational skills along with strong problem-solving skills. Must be a motivated self-starter.
• Excellent written and oral communication skills.  
• Must be able to work independently, as well as part of a goal-oriented team
• Work with Quest Vendor Management and Implementation teams to test new EMR clients for all billing components including the compendium files to ensure MLCP Checking, and ABN generation are set up.
• Collaborate with Front End Billing to ensure IMDB mapping databases are continuously reviewed / updated to ensure accurate data
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 3+ years of healthcare billing experience
• Ability to accommodate up to 25% travel with overnight stays included
• PC and billing systems skills
• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
• Reside within a commutable distance from Greensboro, NC or Raleigh, NC.
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 3+ years of lab billing experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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