Senior Software Engineering Lead – Bot Developer

Primary Roles & Responsibilities: –

• Bot Development – Design, Develop and deploy conversational applications using Azure Bot  Framework on Google Dialogflow.
  Requirements analysis and estimation
• Investigate issues and provide analysis
• Defect tracking, troubleshooting, reporting, and analysis
• Collaborate with cross-functional teams to integrate bots for optimized functionality and scalability.

Required skills :

• 6 to 9 years of experience in software development in analysis, design, development, deployment and testing phases with a broad technical background in architecture definition and Enterprise or voice-based systems implementation.
• Strong understanding of Contact Center technologies with specialization in any cloud platform like Azure, AWS or Google cloud.
• Should be able to develop and manage robust conversational applications.
• Hands on experience in developing chatbots or Voice BOTs (voice bots preferred)
• Experience with any of the tool Bot Framework Composer (Azure), Google Dialogflow (Google) or Amazon Lex (Amazon)
• Familiarity with Google Dialogflow and Playbook is added advantage.
• Experience with CI/CD continuous integration/continuous delivery tools like Jenkins Pipeline, GitHub, Terraform etc.
• Knowledge of application monitoring software and tools such as Splunk.
• Experience with build automation tools like Maven.
• Highly motivated team player with excellent interpersonal, technical and communication skills along with strong analytical and debugging abilities.

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.