Associate Director – Business Process

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Support Global Employee Center with continuous improvement opportunities, special projects, presentations and analysis as requested
• Develop monthly, quarterly, and annual presentations/dashboards based on scheduled requests, and internal and external customer requests
• Manage Quality, Training and Solutions for APAC and EMEA region
• Manage end to end surveys for Employee Center and COEs
• Analyze metrics, trends and potential root causes; determine continuous improvement opportunities based on analysis
• Establish and monitor processes to assess the quality of data
• Research and identify root causes for problems and own the resolution
• Establish and maintain effective working relationships with all levels of employees
• Collaborate with HR communities in the support of HR Business initiatives
• Other projects as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate or Post Graduate 
• 10+ years of professional work experience
• 5+ years of previous experience in a similar role(s)
• Advanced level of proficiency in Microsoft Excel (Macros), Access, PowerPoint, SharePoint and Reporting tools
• Proven business analysis and communication skills
• Proven ability to work independently and collaborate effectively with others

Preferred Qualifications:

• Six-Sigma or LEAN Certified
• Project experience (coordination or management)
• Experience with a variety of reporting tools a plus (Tableau, Domo) & SQL
• Experience of Employee Center systems architecture and processes
• Advanced knowledge of ServiceNow, Power Automate and Power BI
• Database structures and design, systems design, data management

Work Requirement:

• Shift to be coordinated with U.S.A. and India management

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.