Supervisor Claims

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Directly lead/monitor all aspects of performance for a group of 15-20 Claims Specialists
• Accurate and timely documentation of claims data
• Ensure accurate and timely delivery of data to Team Liaison
• Load balancing to ensure that performance metrics are achieved
• Build and maintain an effective Team environment within the Network Intelligence group
• Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors, etc.)
• Coordinate with the Team to identify process improvement opportunities
• Monitor, measure and report Team performance metrics and implement Team incentive programs
• Partner with leadership to promote department revenue and business objectives
• Provide feedback to management on individual and group training results
• Analyze and develop overall improvement plans (department and individual)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree from a recognized University
• 5+ years of experience in Non Voice BPO industry
• 18+ months of experience in Team Handling (Minimum Span of 15 people)
• Exposure to all the facets of Operation Management
• Exposure to people management, Performance Management and Client Management
• Solid proficiency in MS Office
• Proven excellent interpersonal skills
• Proven sound reporting skills
• Open to Night Shifts

Preferred Qualifications:

• Six Sigma Knowledge/Certified/Trained
• Transition experience
• Experience in US Healthcare industry

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.