Facets Configuration Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 
 
The Facets Configuration Analyst will be a key member of the Facets Configuration Team and responsible for all new and updated product build initiatives for the company and helping to establish new efficiencies in the building of products on Facets.

They will be a subject matter expert in Benefit Configuration and Pricing. The Facets Configuration Analyst will play an essential role in our business by interpreting and converting business requirements into configuration design, system changes, and quality assurance testing.
 
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 
  
Primary Responsibilities: 

• Uses Facets configuration, business knowledge, and effective communication skills to gather requirements to meet the business needs
• Assists with the analysis and documentation of current and future states, defining user requirements in the design of the future state workflows, to optimize system functionality
• Develops business process artifacts (configuration design documents, process flow, work state diagrams, etc.) as they pertain to enterprise-level processes, spanning multiple functional areas. Documents and implements configuration and process improvements and control documentation
• Reviews change requests to ensure consistency and compatibility to existing systems and procedures, including researching, validating, and resolving issues for accurate processing. Identifies, communicates, documents, and escalates information from all levels (end-users to leadership)
• Troubleshoots configuration and technical issues, and identifies modifications needed to meet changing user and regulatory requirements
• Assists in the education and training of end-users. Supports development of expert users, and mentors inexperienced users
• Manages and facilitates meetings and presentations effectively and professionally to report progress and any issues
   
    
  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

• 3+ years of experience with Facets configuration (including testing of new workflow processes, maintenance of system databases)
• Experienced in eliciting requirements from business users to define and document business requirements, with the ability to perform business analysis and translate the outcome into definable Facets functionality
• Knowledge of computer software systems and applications and database set-up and management
• Expert in the use of Word, Excel, Visio, and other tools used for documentation and reporting purposes including MS Excel and MS Access
• Meticulous attention to detail. Solid analytical, problem solving, and collaboration skills, based upon goal and results orientation
• Superb written and verbal English language communication skills, as well as interpersonal skills; Able to present configuration ideas, status, solutions, and results
• Superior task management skills, with the ability to work under pressure, independently, or as part of a team in situations in which multiple priorities are likely