Associate Account Manager Client Services – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:00am – 05:00pm.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Maintain a solid understanding of each of the assigned client businesses, their unique industries, and the services we provide them.  Understand the client’s needs on a day-to-day basis as well as a strategic level and how our services benefit them
• Develop strong working relationships with key contacts within each company including the decision makers, influencers, and coaches.  Proactively manage each client relationship through frequent contact consistently documenting communication in call reports, Salesforce, or other systems as specified
• Analyze and research client issues and trends.  Exercise resourcefulness and creativity when handling unique or complex issues on behalf of our clients.  Act as liaison between client and internal departments to resolve issues
• Use analytical skills to monitor trends on client accounts effectively using the systems and tools available.  Look for process improvement and service opportunities because of trends.  Escalate concerning trends to management
• Mentor client service colleagues in their support of client business.  Train as needed
• Ensure total client satisfaction by soliciting feedback.  Keep a strong pulse on each client and anticipate their needs.
• Educate clients on features, functionality, benefits, and costs of services
• Act as the voice for the clients – bring forth ideas for improving or enhancing our products, services, and support.  Participate in the creation of solutions that meet both client and Solutran business needs in situations where the current services do not meet client needs
• Manage and/or participate in departmental projects and process improvements.  Develop and/or refine processes and procedures as needed
• Other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of experience in managing account relationships
• Ability to work from 8:00am – 5:00pm CST

Preferred Qualifications:

• Bachelor’s degree (or higher)

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent verbal and written communication skills
• Strong organizational skills required
• Detail, analytical and results oriented skills with the ability to summarize facts and findings into meaningful information
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as a team leader
• Excellent computer and technical skills
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned products

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.   

 

The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  

 

#RPO #GREEN