Certified Medical Assistant – Patient Service Center

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

Working in a call center environment under supervision, this position handles inbound calls from patients, patient representatives, providers and other medical staff.   This position adheres strictly to established protocols for handling patient inquiries and requests.  When appropriate, refers medically related inquiries/requests and complaints to clinic staff/provider for intervention and resolution. Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution. Works collaboratively with clinic staff and other departments to provide an exceptional patient experience.   

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.   

Primary Responsibilities:

• Performs all duties within the scope of a Medical Assistant’s standards of practice 
• Work effectively in a structured, production environment
• Adhere to daily schedules and assignments 
• Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, clinical inquiries and referral requests
• Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution
• Verify and update patient information in the electronic medical record and or tracking system
• When appropriate, assigns electronic tasks to clinic staff/provider to intervene with medically related inquiries and requests and to address concerns
• Contact patients to provide and/or obtain information and/or status of a request, as well as communicate special outbound call campaign messaging
• Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule required services
• Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs, (Pharmacy assistance programs, meals on wheels, LIS)
• Document thoroughly all calls and actions taken within core systems
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED equivalent 
• Current, nationally recognized Medical Assistant certification or the ability to obtain the certification within 180 days of employment. Medical Assistants who are hired prior to receiving their certification are expected to perform at the same level as a “certified” Medical Assistant.  
• 1+ years of experience working as a Medical Assistant in a clinical or medical office environment 
• Experience with Microsoft Outlook (email) and Word 
• Solid computer experience (data entry, screen navigation, keyboarding) 
• Knowledge of medical terminology
• Proven excellent customer service skills  
• Proven excellent listening skills 
• Proven excellent telephone etiquette 
• Proven excellent oral and written communication skills 
• Proven excellent demonstration of caring and compassion 
• Proven ability to adhere to daily schedules and duties 

Preferred Qualifications:

• Current valid Nationally recognized Medical Assistant certification 
• Current BLS certification or the ability to obtain the certification within 30 days of employment.  
• Electronic Medical Record experience 
• Familiarity with managed care 
• Bilingual (English and Spanish) 
• Ability to work effectively in a fast paced call center environment 

Physical & Mental Requirements: 

• Ability to lift up to 20 pounds 
• Ability to push or pull heavy objects using up to 20 pounds of force 
• Ability to stand for extended periods of time 
• Ability to use fine motor skills to operate office equipment and/or machinery 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.