Senior Business Analyst – Cebu City, Cebu

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

This is an exciting opportunity within the UnitedHealthcare Global Strategy and Risk Management team, supporting all UnitedHealthcare lines of business. The primary focus of this role is to safeguard the data of those we serve. You will collaborate with internal business customers, partner risk team stakeholders, and external brokers and suppliers to understand current data security environments, identify vulnerabilities, and implement innovative solutions to mitigate data security risks for UnitedHealthcare and its members.

In this role, you will engage with and gain insights from various UnitedHealthcare business functions, ultimately driving enhancements in the protection of our members’ information. This position offers a unique blend of learning, collaboration, and impactful contributions, ensuring our commitment to data security remains steadfast and robust.

Primary Responsibilities:

• Serve as a data security, system, and process subject matter expert
• Apply data security knowledge in process analysis, solution design, and stakeholder consultation for risk identification and remediation activities
• Collaborate with internal partners to understand business processes and data risk, then apply security, technical, and process knowledge to ensure business and security requirements are met
• Lead calls/meetings with internal and external stakeholders to ensure security compliance and drive risk closure
• Clearly communicate complex information in an organized and concise manner to multiple audiences
• Report results to multiple leadership and stakeholder audiences
• Perform root cause analysis on existing processes, identify improvement opportunities, and drive implementation based on the dynamic nature of the technical environment, regulatory requirements, and industry standards
• Create and maintain business process documentation, such as Standard Operating Procedures and process flows
• Create quality reporting, analysis, and plans to support leadership engagement and continuous improvement
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 4+ years of IT data security, business analysis, or data analysis experience
• 4+ years of experience in analysis of business processes and workflows
• Experience with process improvement, workflows, benchmarking, and Root Cause Analysis
• Experience working in a matrixed environment
• Advanced proficiency with MS Office (Excel, PowerPoint, SharePoint)
• Familiarity and/or working experience with industry accepted security control frameworks like HITRUST, ISO27001, NIST
• Proven solid soft skills (e.g. communication, interpersonal, collaborative, resilient)
• Proven team player and high performer that excels in a small team environment
• Proven excellent organizational, analytical, time-management, and problem-solving skills
• Proven effective at working at both a data detail level and a strategic thinking level

Preferred Qualifications:

• IT Security Certification, such as CISSP, CISA, CISM
• Health care industry experience
• IT audit and remediation experience
• Knowledge of HIPAA and other governmental regulations/requirements

Common Language of Leadership skills

• Understanding Goals, Priorities and Plans
• Building and Applying Technical and Functional Skills
• Solving Problems
• Collaborating
• Managing Ambiguity and Uncertainty
• Resilience and Resourcefulness
• Building Relationships

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.