Optum HouseCalls Clinical Team Manager (CTM) – Hawaii

The HouseCalls Clinical Team Manager (CTM) will directly manage the daily operations of the field staff Nurse Practitioners. Under the direction of the Regional Manager, the CTM will assist in planning strategies that result in efficiently managing specific markets while ensuring high quality services to our members. The CTM will be responsible for monitoring key performance metrics and quality improvement as well as procure internal and external relationships which will support expansion and success of HouseCalls business initiatives.

At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

Primary Responsibilities:

• Program Management and Responsibilities:
• Serve as a mentor and coach to HouseCalls Practitioners (HCP’s). The CTM will demonstrate clinical expertise and guidance, program insight, and support in all aspects of the role
• Plan and conduct Ride Along visits in accordance with guidelines set forth by senior leadership. Travel is expected and is dependent upon specific market and geographical need
• Assist in hiring and training new HCP’s
• Ensure enterprise, department, HIPPA, and regulatory compliance: Maintaining security of Protected Health Information (PHI) and Intellectual Property (IP)
• Responsible for all GSS functions: Update status change, terminations, PTO management, population and network development reconciliation
• Perform yearly common reviews and continually manage performance. Implement coaching plans and/or corrective action plans related to standards set forth by business initiatives
• Regular meetings and collaboration with supporting departments to ensure operational efficiency. Providing solutions to scheduling, assignments, and staffing plans
• Plan and develop compelling market strategies and present to Senior Leadership during Business Reviews
• Workforce management: Manages demands of a rapidly changing staffing environment with resilience. Analyzes and makes fact based decisions utilizing forecasting model
• Staff Development and Engagement
• Host monthly team meetings to communicate updates on company goals and performance: Monitor and address field concerns and communicate to senior leadership
• Represents HouseCalls in a positive, solution focused manner that embodies our corporate values: Integrity, Compassion, Relationships, Innovation and Performance
• Develop strategies to increase job satisfaction and reduce turnover rates Identify key talent and provide opportunities for professional growth and career advancement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
• Successful completion of an accredited Nurse Practitioner program: Masters or Doctoral prepared
• GNP, FNP, ANP, or ACNP board certified or eligible with an unencumbered license to practice in assigned state
• 5+ years of practice experience in a clinical setting
• Proven solid written and verbal communication: Clearly expresses ideas, but is tactfully sensitive to opposing viewpoints

Preferred Qualifications:

• 2+ years of management and leadership experience
• Experience in a home setting
• Experience in working within a managed care environment
• Knowledge of HEDIS and STAR quality measures
• Proficiency in Microsoft Office products and applications
• Proven excellent organizational and administrative skills

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.