Supervisor, Military OneSource Counselors – Remote Anywhere in USA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Military OneSource is a comprehensive support service provided by the U.S. Department of Defense. It’s designed to offer a wide range of resources and confidential help to service members and their families.  This role will be responsible for providing behavioral health/non-medica, short-term, solution focused consultation directly to service and family members. Services are provided virtually (phone, video, chat). Services include brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate) and follow up as indicated.

 

Supervising performance of Non-Medical Counselor (NMC) staff. Ensure staff are available as scheduled, trained in relevant systems and follows policies and procedures. Reviews reports/data in order to coach team members to meet metrics successfully
 

The operating hours will be 7:00am to 11:00pm Central Time, seven days a week. Morning, afternoon and evening shifts available, weekend days will be required.  Schedules are full time, 5 days a week for 8 hour shifts.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
 

Primary Responsibilities:

• Supervise the daily operations of Non-Medical Counselor staff
• Be available to assist staff with risk calls or calls requiring additional consultation
• Coach and train current staff, deliver information to NMC team regarding new and changed procedures, policies, etc.
• Monitor and manage individual and team performance; offer constructive and positive feedback to team members and coaching for continuous improvement and development
• Participate in the Quality Assurance Program
• Conduct staff meetings, supervisor team meetings and clinical case consultations meetings
• Regularly meet one-to-one with team members for performance, skill building and engagement
• Provide weekly management reports to Associate Director
• Coordinate and participate in training of new staff
• Assure schedule adherence to optimize availability of staff
• Track time and attendance
• Serve as a liaison with other Optum departments
• Other duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master’s degree from accredited Graduate program in psychology, social work or related mental health field
• Current, valid, unrestricted counseling license/certification from your state of residence that grants the authority to provide counseling services as an independent practitioner in their respective fields, such as Licensed Psychologist (L.P.), LMFT, LICSW, LPC, LCSW and LPCC
• 5+ years post graduate clinical or social services experience
• Experience in brief cognitive-behavioral, problem solving/family/crisis interventions with knowledge of Solution Focused and Motivational Interviewing techniques
• Proven experience in ability to coach and mentor employees/team members
• Competency in using multiple PC applications including Word, Excel, case management software, Internet applications
• Proven, collaborative, proactive communication and interpersonal skills required
• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
• Speak fluent English
• Ability to work with a culturally and geographically diverse population
• Able to address a variety of problems and issues as presented by callers
• Ability to work flexibly and creatively with other professional team members
• Access to high-speed internet from home
• Dedicated, distraction-free space in home for home office
• U.S. citizen
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

 

Preferred Qualifications:

• Leadership experience
• Military service/military family member and/or strong familiarity with military culture and command structure
• Bilingual candidates (Spanish)
• Experience performing Risk Assessments with Adults in crisis
• Experience performing short term / solution focused therapy with adults

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.