Software Reliability Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Reduce ouch errors on CE ORx sites/Improving NPS: Improve service uptime and resiliency; Enhance metrics reporting and clarity on service health and customer expectations; Monitoring, troubleshooting, detecting anomalies and resolving performance issues; reviewing trends and page performances and provide solutions to bottlenecks; looking for alerting patterns, setting SLI and SLO with the dev team, participate in war rooms, enhance observability Key Initiatives: proactive issue handling, alert thresholding improvements, ADTM reduction, RER reduction, error trending review process.

Primary Responsibilities:

• Analyzes and investigates
• Provides explanations and interpretations within area of expertise
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Experience with Azure, Strong JavaScript skills and other scripting languages (Python/PowerShell)
• Terraform, Observability Platforms such a Dynatrace, Logging tools like Splunk, understanding of IAC, Containerization technology such as Docker, orchestration technologies such as AKS/K8
• Knowledge on observability or monitoring tools like Splunk, App Insights, Dynatrace and Glassbox
• Proven solid analytical and problem-solving skills for diagnosing complex issues and root causes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.