Clinic Assistant Physical Therapy Specialists for Health

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The Clinic Assistant performs a wide variety of administrative and customer service duties associated with physical therapy services. This position is responsible for providing an excellent patient experience while performing assigned functions. The assistant works under the direction of the Supervising Physical Therapist and the Clinic Administrator. 

Primary Responsibilities:

• Provides patient care under the direct supervision of the Physical Therapist and in accordance with the patient’s written plan of care
• Verify that therapy services have been authorized approved by the payer when applicable 
• Track the number of approved visits and/or treatments and notify the Physical Therapist of the corresponding status 
• As instructed by the Physical Therapist, assists the patients with their assigned modalities and/or exercises to ensure comprehension, proper technique, and patient safety, in accordance with the written plan of care
• Notify the Physical Therapist or Physical Therapist Assistant if the patient reports any discomfort, increased pain, light-headedness, weakness, or other unexpected symptom(s) while performing the exercises 
• Assist with appointment scheduling as needed to meet patients’ needs, minimize wait times, and facilitate efficient use of resources 
• Assist with registration and/or check-out procedures as needed 
• Work cooperatively with the Therapy and Clinic teams to facilitate open communication, ensure prompt delivery of care, and promote excellent customer service to both internal and external customers 
• Communicate unexpected delays/wait times to patients in the therapy treatment and exercise areas 
• Ensure that the lobby, treatment and exercise areas are tidy and clean throughout the shift to promote a pleasant environment for both patients and staff 
• Decontaminate therapy equipment, examination tables, and other surfaces prior to and after each patient use as per manufacturer guidelines and/or company policies and standard operating procedures (SOP)
• File/retrieve patient records as applicable 
• Maintain the highest standards of professional conducts 
• Comply with Bloodborne Pathogens and Hazard Communication standards 
• Perform all other related duties as assigned 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED 
• Excellent verbal communication and customer service skills 
• Ability to learn and demonstrate proficiency of learned therapy-related tasks at the completion of training 
• Ability to learn and become proficient with approved Practice Management System (PMS), Electronic Health Record (EHR) and other applications as needed to meet the needs of the business 
• Driver’s license and access to reliable transportation
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Preferred Qualifications:

• Demonstrate excellent planning, organizational, conflict resolution and interpersonal skills 
• Knowledge of medical terminology 
• Bilingual in English and Spanish 
• Solid prioritization and time management skills 

Physical & Mental Requirements: 

• Ability to lift up to 30 pounds 
• Ability to push or pull heavy objects using up to 75 pounds of force 
• Ability to sit for extended periods of time 
• Ability to stand for extended periods of time 
• Ability to use fine motor skills to operate office equipment and/or machinery 
• Ability to properly drive and operate a company vehicle 
• Ability to receive and comprehend instructions verbally and/or in writing 
• Ability to use logical reasoning for simple and complex problem solving 

The hourly range for this role is $16.00 to $24.42 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.