Billing Supervisor – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Responsible for the supervision of non – exempt billing personnel to ensure departmental standards are achieved. Accountable for the timeliness, accuracy of data and customer service to Quest patients and clients. Responsible for employee hiring, training, development, disciplinary actions, review and ensuring productivity and quality standards are achieved. Accountable to ensure all staff adhere to Quest integrity and compliance standards.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.  

  

Primary Responsibilities:

• Supervise a service – focused team
• Staffing and work schedule
• Development of the team
• Setting individual objectives to meet the department’s goal
• In – charge of monitoring / reporting productivity and quality measures of the team
• Ensure that team members are adequately trained to perform their job
• Ensure that team meets all corporate mandated training requirements (compliance, safety, etc.)
• On – going communication (individual and team meetings)
• Managing time off with pay and timekeeping
• Recognition and motivating team
• Develop and updates SOP’s for all processes
• Hiring, training, monitoring, and termination

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience with working in the healthcare industry 
• 1+ years of experience as a team lead, supervisor, OR manager
• Experience in working with Quest billing systems (Quest Diagnostics Billing System / Web Based Billing Systems)
• Intermediate experience with Microsoft Excel (filtering / sorting spreadsheets)
• Experience with Microsoft Word (creating / editing documents)
• Ability to work any shift between the hours of 8:00 am – 5:00 pm PST from Monday – Friday including the flexibility to work occasional overtime OR weekends based on business need

  

Preferred Qualifications:

• Experience with insurance eligibility (reviewing and analyzing data files)
• Experience with Microsoft PowerPoint (navigating and creating presentations)
• Reside within the Pacific, Mountain, OR Central Time Zone

  

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

  

Soft Skills:

• Skills in organizing workflow, ideas, material people
• Possess excellent communication skills (verbal and written) and interpersonal skills
• Hard worker, quick learner, and ability to assume responsibility
• Work well under pressure as part of a team
• Problem solving skills
• Ability to complete root cause analysis
• Ability to muti – task

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy   

  

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.