Director of AI-ML Infra & Ops Engineering – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Director of Infrastructure and Ops, you will manage support related to UAIS (United AI Studio – enterprise AI/ML platform). This director-level role requires proven experience with managing SRE teams for large-scale AI/ML platforms guaranteeing stability, reliability, scalability, and performance. Extensive experience with modern Infrastructure and DevOps tools and paradigms, as well as hands-on knowledge with major cloud-based services like Azure, AWS and GCP is a must.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Continuous support: Manage geographically distributed SRE support for users of the UAIS platform: triage support, liaise with customers, actively participate to war rooms, work with suppliers
• Automation & DevOps: Improve automation across the infrastructure lifecycle, leveraging Infrastructure as Code (IaC) and DevOps principles and best practices to streamline deployment and management processes
• Systems Monitoring & Performance Tuning: Manage monitoring frameworks for infrastructure, identifying areas for performance improvement, optimization, and ensuring high availability
• Disaster Recovery & Business Continuity: Manage disaster recovery and business continuity plans to ensure minimal downtime and data integrity
• Security & Compliance: Collaborate with cybersecurity teams to ensure all systems and operations comply with industry standards and are secure against evolving threats
• Team Leadership: Strong technical and personal mentorship

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in computer science, information technology, or a related STEM field
• 12+ years of cloud infrastructure experience: Proven experience working on large-scale, cloud-based enterprise-level platform, deep understanding of multi-cloud architectures, specifically Azure, AWS, and GCP, with hands-on experience in cloud management
• 6+ years of practical experience in Infrastructure-as-Code and CI/CD tools like Terraform, Git Actions and alike
• 6+ years of practical experience in containerization technologies (Kubernetes, Docker), observability and orchestration
• 5+ years of practical experience in Scripting & Automation Skills: Advanced proficiency in scripting languages such as Python and Bash to support automation and system integration efforts
• 5+ years of experience leading geographically-distributed support and SRE teams

Preferred Qualifications:

• Security & Compliance Knowledge: Strong understanding of security best practices and experience ensuring compliance with relevant regulatory frameworks
• Machine Learning and LLM Operations: Exposure to modern tools and techniques in MLOps and LLMOps fields
• Exposure to AI/ML-specific infrastructure tools (e.g., MLflow, Kubeflow) for managing and deploying models at scale
• Exposure to a Regulated Industry: Experience working within a healthcare or regulated industry, with solid understanding of the unique challenges and compliance requirements
• Ability to work independently, manage multiple projects simultaneously, and adapt to changing priorities in a fast-paced environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.