Lead Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Sr. Capability Manager is responsible for the definition & execution of a product or group of products.  Major responsibilities include engaging business teams to understand their needs, designing and articulating how the capability can solve problems, and drive / lead the execution team responsible for delivering solutions that result in benefits identified. Sr. Capability Managers indirectly lead developers, architects, capability analysts, scrum masters, quality assurance, and subject matter experts to ensure business use cases and requirements are built into backlogs, are prioritized in accordance with the product roadmap, and ultimately delivered within the agreed upon scope & budget.   Sr. Capability managers are required to help develop & understand the vision of the product from the point of view of multiple customers, end users and stakeholders.  Capability Managers often are required to wear many hats on an agile scrum team, from writing features, documenting requirements, managing backlog, verifying and accepting user stories, creating process flows, creating data flows, while driving & communicating both the tactical and strategic vision.

The Sr. Capability Manager needs to be able to navigate the enterprise (UHG, Optum, UHC), build relationships, and gain a firm understanding of each unique business needs to be successful.  They work closely with their development team and partners to ensure business needs are being delivered according to expectations.  The Sr. Capability Manager, along with his/her leadership team (often, but not exclusively, a Director of Capability Management) is responsible and empowered with the authority to make decisions that impact the product and does so in alignment with enterprise business strategies & governance.

Primary Responsibilities:

• Independently, or in partnership with business leaders / Capability Directors, deliver capability spanning business use cases, features and user stories – Responsible for product lifecycle from planning through release, includes intake, opportunity identification, solution ideation, product build, operational readiness, launch and post launch performance management and adoption. Often works with multiple partners throughout the product lifecycle
• Aligns organization’s development team and end users, responsible for identifying & determining the features of a product prior to its release, and where appropriate the user story level.  Builds relationships with customers to deeply understand their needs, infuses Voice of Customer throughout the product lifecycle. Partners with key subject matter experts (SMEs) to identify value add enhancements to existing capabilities
• Partners with Business & Capability leads (Director, VP levels) to prioritize across customer experience, business requirements, technical capabilities, costs, and operational factors
• Ensures delivery of business value by identifying the value & scope of agreed upon work, managing true north/OKR metrics, and establishes a backlog of ideas/features that will result in agreed upon value.  Ensures features and user stories are directly linked to business goals (e.g. OKRs, KPIs)
• Participates in technology evaluation and selection across the capability, acting as the owner of business requirements while ensuring the right technical tools are brought forward that align with UHG’s enterprise technology strategy
• Understands capability P&L.  Leverages agreed upon CBA to ensure each release / feature meets established ROI and Experience criteria
• Making sure that there are enough features & user stories in a state of “ready” in the backlog at all times.  Provides a clear description and outline of product features and user stories for easy comprehension by the development team.  Partners closely with the development team to manage against an agile release strategy, setting deadlines for product development as well as release date for products where appropriate.  Participates, conducts, and/or approves user acceptance testing as needed
• Participates and occasionally leads capability planning activities (e.g. PI Planning, PMC, Sprint Planning) to ensure development team is prepared for upcoming work.  Ensures Sprint Reviews/Demos are conducted effectively on behalf of senior capability leaders as well as business customers who are leveraging the product. Participates in scrum meetings, often daily, to give feedback on sprint achievement, as well as to set sprint goals and relay new user stories
• Maintains customer feedback loop with stakeholders and SMEs concerning product release and customer opinion
• Negotiates win-win solutions across teams and lines of business (cross application / cross portfolio)
  Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of experience in working on an Agile software development project(s) and/or equivalent experience tracking, planning, or working on software development projects
• Proven ability to be the front face with the customer, while representing multiple technical capabilities that could apply to business needs
• Proven ability to communicate ideas clearly and concisely to leadership (Director, and VP where appropriate) and technical teams
• Proven ability to prioritize and balance multiple priorities and projects
• Proven ability to define strategic and tactical direction
• Proven ability to identify, understand, and drive resolution of complex critical issues
• Intermediate Level Microsoft Office (including Word, Excel, Outlook, OneNote, PowerPoint, Co-Pilot)
• Proven ability to think creatively to solve complex problems
• Proven ability to work with individuals with high technical acumen (e.g. development teams, architects)

Preferred Qualifications:

• Agile Product Manager Certification
• Agile Scrum Master Certification
• 5+ years of experience in project/program leadership
• Experience in a large matrix environment
• Experience with training content creation
• Experience with CA Agile (formerly known as Rally), Aha, or equivalent agile deployment technology
• Health care experience
• Experience with data quality, stewardship, and governance
• Experience building process flows and/or architecture design diagrams
• Experience with managed business rules, predictive data models, and / or machine learning capabilities
• WalkMe knowledge; applying WalkMe to solve enterprise problems

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.