Strategic Insights Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

UnitedHealth Group is seeking a Strategic Insights Manager to join our team. This position will contribute to our Strategic Insights team, which has an increasingly important leadership role in driving growth for UnitedHealth Group and enabling our mission to help people live healthier lives and help the health system work better for everyone. 

 

This position will report to Optum’s Senior Director of Optum Rx, Financial and Insight NPS and is responsible for customer experience measurement and NPS programs across Optum Rx. This role will support the vision and execution of NPS programs, evolving reporting through collaboration, and communicating insights to all levels of Optum leadership.

 

If you live near Eden Prairie, MN, you’ll enjoy the flexibility to work a hybrid role as you take on some tough challenges.

 

Primary Responsibilities:

• Lead the design, analysis, and communication of findings for NPS programs across Optum Rx Consumer, Client and Provider
• Develop relationships with internal stakeholders and partner with them to develop and execute research plans that effectively address the needs of the Optum Rx business
• Support competitive NPS survey for Consumer, client and provider, including deep dive reporting with key cohorts
• Use data to identify customer needs and opportunities to improve customer experience, in addition to strong partnership with the Optum CX, Data and Analytics Activation team, and to drive insights to action within the business
• Synthesize data and findings from various sources to uncover stories and concisely communicate findings to drive change throughout the organization
• Craft executive-level narratives, leveraging storytelling abilities with brevity and clarity
• Effectively present customer stories to wide audiences with a bias towards actionable recommendations
• Respond to requests for ad hoc analysis within short timeframes and an emphasis on exceptional quality
• Foster relationships with external vendors to optimize reporting and other deliverables
• Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring reporting is accurate and easy to digest
• Contribute to the success of a strong strategic insights group as a collaborative team member

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ years of leading primary marketing research projects
• 3+ years of experience analyzing data
• 1+ years of experience with NPS research
• Ability to work in the Eden Prairie, MN, office 4 days weekly

 

Preferred Qualifications:

• Demonstrated excellent project management skills with exceptional attention to detail 
• Demonstrated excellence in crafting executive-level narratives, exemplifying storytelling ability 
• Proven commitment to operational excellence and organizational discipline 
• Demonstrated exceptional communication skills and operational discipline 
• Proven to have a high degree of ownership and accountability 
• Proven ability to navigate high visibility, high pressure initiatives with tight deadlines 
• Demonstrated solid analytical and problem-solving abilities 
• Advanced skills in Microsoft Suite; Word, Excel, Outlook and PowerPoint  
• Proven ability to effectively build relationships 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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