Strategic Insights Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

UnitedHealth Group is seeking a Strategic Insights Manager to join our team. This position will contribute to our Strategic Insights team, which has an increasingly important leadership role in driving growth for UnitedHealth Group and enabling our mission to help people live healthier lives and help the health system work better for everyone. 

 

This position is responsible for supporting event-triggered customer experience measurement across Optum. This position will be the initial point of contact for event-triggered survey requests from across the business and will support various team members with analysis requests.  This role will support the vision and execution of Optum event-triggered surveys, evolve dashboard reporting, and drive insights through data analysis.

 

If you live near Eden Prairie, MN, you’ll enjoy the flexibility to work a hybrid role as you take on some tough challenges.

 

Primary Responsibilities:

• Manage the intake process for Optum event-triggered survey requests
• Understand business objectives and develop research plans that effectively address needs of internal clients
• Develop, program, analyze, and communicate findings for experiential and interaction-based surveys across business lines
• Leverage the Qualtrics Engage platform to collect survey and user information to display actionable insights on Qualtrics dashboard for stakeholders
• Support the governance of the Enterprise Qualtrics instance, inclusive of quarterly audits, approval for new surveys, and access requests
• Compile data and findings from various sources, including NPS, to uncover stories and concisely present findings to drive change within the organization
• Develop and manage Qualtrics dashboards to visualize and report survey insights
• Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free
• Contribute to the success of a strong strategic insights group as a collaborative team member

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience analyzing and/or utilizing primary and secondary research
• 1+ years of experience with Qualtrics
• Proven ability to develop and execute digital experience measurement strategy
• Demonstrated solid project management skills with exceptional attention to detail
• Proven ability to drive cross-functional efforts through insights and relationship development
• Proven to be a self-starter and problem solver with passion for driving action through insight curation
• Ability to work in the Eden Prairie, MN, office 4 days weekly

 

Preferred Qualifications:

• Demonstrated excellence in crafting executive-level narratives, exemplifying storytelling ability 
• Demonstrated commitment to operational excellence and organizational discipline
• Advanced skills in Microsoft Suite; Word, Excel, Outlook and PowerPoint 
• Demonstrated exceptional communication skills and operational discipline 
• Proven to have a high degree of ownership and accountability 
• Demonstrated solid analytical and problem-solving abilities 
• Proven to be effective at building relationships 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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