Senior Trainer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are primarily responsible for the effective delivery of training programs across the organization. Colleagues in these roles keep abreast of various training delivery techniques, business processes, products and systems. Positions may also be involved in the design process. Positions delivering operations specific training, such as Claims or Customer Service, are in the Training Delivery Operational function.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
*    Apply a learner-centric approach to promote engagement and active participation by all learners (e.g., technology usage, questioning techniques, story generation)
*    Maintain an interactive, engaging and collaborative learning environment (e.g., cultural alignment, positive attitude, safe environment, group dynamics, appropriate preparation, technical requirements)
*    Maintain a positive, professional learning environment, applying humor as appropriate
*    Address disruptive or inappropriate behavior in a manner aligned with Our United Culture
*    Maintain ownership/control of the learning environment at all times (e.g., time management, during emergencies, inappropriate behavior or other unforeseen events)
*    Maintain poise and professionalism at all times during the facilitation process (e.g., in difficult situations) Respond appropriately to unforeseen circumstances during delivery (e.g., media, logistical, technology issues) to maintain an effective learning environment
*    Demonstrate understanding of the appropriate learning metrics used to evaluate learning effectiveness, and their implications for enhancing the learning process (e.g., Metrics That Matter, Knowledge Advisors) Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)
*    Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes
*    Identify and track applicable performance metrics to ensure that learning is effectively applied on the job Generate/analyze reports on training processes/outcomes, and distribute to applicable audiences as appropriate
*    Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., one-on-one meetings, follow-up surveys)
*    Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum) Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, as needed (e.g., processes, /procedures, materials, techniques, curricula) as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
*    Experience with assessing and interpreting customer needs and requirements
*    Experience working with minimal guidance; seeks guidance on only the most complex tasks
*    Experience with coaching, providing feedback, and guiding others
*    Experience acting as a resource for others with less experience
*    Demonstrated ability to identify solutions to non-standard requests and problems
*    Proven ability to solve moderately complex problems and/or conduct moderately complex analyses

Preferred Qualifications:
*    Demonstrated ability to translate concepts into practice 
*    Demonstrated ability to provide explanations and information to others on difficult issues

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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