Caregiver Support Specialist

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Family Caregiver Support Specialist will work under the WellMed Charitable Foundation, the philanthropic partner of WellMed Medical Management and will implement and direct all aspects of Caregiver SOS by WellMed. Program elements include telephonic dementia support, caregiver education, information and referral services, education & training, resource navigation, care coordination, and program development. This role focuses on empowering caregivers through education, care planning and behavioral support, delivered in person and remotely.

Primary Responsibilities:

•  Receive and manage referrals from primary care providers, community and senior centers for patients diagnosed with cognitive or other chronic conditions.

• Provide ongoing telephonic education on dementia progression, behavioral symptoms, and caregiving strategies tailored to the caregiver’s needs.

• Utilize established software platforms (TCARE) to conduct required caregiver assessments.

• Develop and update individualized care plans that reflect the goals and preferences of the caregiver.

• Providing caregiver support and guidance by connecting families with essential community resources, including respite care services and advance care planning.

• Provide regular follow-up as needed to activate informal and formal resources and caregiver’s support according to the caregiver’s care plan.

• Maintain accurate and timely documentation of all interactions, assessments, and care plans in compliance with program protocols and HIPAA regulations.

• Educate and train caregivers on how to become active members of the care team, including strategies for managing dementia-related behaviors.

• Facilitate virtual/online support groups, educational dementia series/workshops as well as facilitate evidence based 9-week Stress Busting Program.

• Complete all required and ongoing training to maintain compliance and ensure up-to-date knowledge and skills.

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree or equivalent experience

• 4+ years of experience in a social services environment

• Intermediate knowledge of Microsoft Office suite (including Word, Excel, and PowerPoint)

Preferred Qualifications:

• Bilingual Spanish/English

• Experience in dementia care, care coordination, case management and or caregiver support

• Solid communication and interpersonal skills, especially in a telephonic setting

• Ability to work independently and manage a caseload remotely

• Ability to exercise judgment and discretion in handling sensitive and confidential issues

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $73,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.