Senior Content Manager and Writer – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This position is responsible for the development, accuracy and quality of content used by proposal writers to respond to UnitedHealthcare Key Accounts, Public Sector and National Account requests for proposals (RFPs).

The Senior Content Manager will work with subject matter experts (SMEs) throughout the organization to obtain up-to-date information on complex company products and services and will maintain this information according to an established schedule. The primary areas of focus are Advocacy Models, Account Administration, Medical Specialty Pharmacy and Collaborative Ventures Group.

In addition, the Senior Content Manager will be heavily involved in non-standard RFP questions, which require input and outreach to SMEs. The Senior Content Manager may also be asked to contribute to projects that support team or department initiatives as necessary including, but not limited to, training and educating team members and proposal writers.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Assume a lead role in managing relationships with subject matter experts (SMEs) and other business partners to proactively ensure the quality and accuracy of the content on an ongoing basis
• Interface with SMEs at every level of the organization as part of the content review and ad hoc RFP question process
• Proactively create and maintain proposal responses via Qvidian software to support evolving business and electronic proposal strategy changes
• Stay abreast of changes within categories by reviewing product/marketing emails and attending relevant meetings and promptly making database updates
• Develop a high level of expertise and in-depth knowledge on assigned topics/categories and possess the ability to research and complete questions independently
• Apply best practice editorial and content management processes, adhering to the Style Guide and Qvidian best practice guidelines
• Assist proposal writers in creating ad hoc responses for RFPs relative to assigned topics/categories
• Support activities focused on increasing adoption, utilization, usability and user satisfaction for operational systems and content output. Identify and deliver training/education in support of these activities.
• Be proficient in e2e, Qvidian, Casetrack and other tools and software related to the position
• Collaborate with UnitedHealth Group service units and sister companies to assure database integrity as well as appropriate language and overall messaging
• Customize responses, as needed, to deliver maximum value to our internal and external customers
• Possess initiative to learn emerging product and offering updates, gain a solid understanding and share knowledge with team members and proposal writers
• Apply Style Guide principles to proposal content and responses, ensuring language is professional and appropriate for external use
• Meet minimum quality, productivity and service metrics

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of health care industry experience in a proposal writing, content management role, marketing, sales, or communications
• 3+ years of experience with project management and ability to deliver results as part of a team and/or as an individual contributor
• Advanced proficiency in Microsoft Word, Excel and PowerPoint (formatting experience and/or working with templates)
• Proven advanced writing, editing, oral and interpersonal communication skills
• Proven excellent organizational skills and the ability to manage and deliver multiple tasks efficiently, effectively and on time in a metrics-based organization

Preferred Qualifications:

• Solid desire and/or additional coursework/certifications in Technical Writing, Journalism, English, and/or Communications 
• Qvidian Proposal Automation software experience
• Solid Web-based communications and content management system experience
• Proposal and/or advocacy/account management experience

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.