Senior Site Reliability Engineer – Remote

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Senior Site Reliability Engineer plays a significant role in implementing and maintaining highly available and scalable systems. This engineer will drive the seamless performance of consumer facing applications and their backends across a matrixed organization.  This role will also collaborate with cross-functional teams to detect and communicate performance opportunities, develop service level indicators, participate in war rooms and establish error trending review process.  

This individual will support Optum Rx’s consumer-facing digital platforms. The team’s focus is on maintaining stable, high-performing applications while helping the organization scale and take on additional systems.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.  For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Reduce UI and customer abrasion errors on CE ORx sites
• Improving Net Promoter Score
• Improve service uptime and resiliency
• Enhance metrics reporting and clarity on service health and customer expectations
• Monitoring, troubleshooting, detecting anomalies and resolve performance issues
• Reviewing trends and page performances and provide solutions to bottlenecks
• Looking for alerting patterns, setting Service Level Indicators and Service Level Objectives with the dev team, participate in war rooms, enhance observability
• Proactive issue handling, alert threshold improvements, Adjusted Down Time Metric reduction, Raw Error Rate reduction, error trending review process

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

• 3+ years of experience in Site Reliability Engineering
• 3+ years of monitoring tool experience (Dynatrace, Splunk, Glassbox, Azure App Insight, DataDog)
• 3+ years of experience with code analysis, interpreting, and communicating of these impacts
• 3+ years of experience troubleshooting complex application issues
• 3+ years of experience participating and leading multi-application war rooms
• 2+ years of experience working with Azure cloud architecture

Preferred Qualifications:

• Good understanding of networking concepts (e.g. routing, firewalls, proxies) and technologies (e.g. HTTP, TLS, Nginx)
• Ability to troubleshoot infrastructure issues on Cloud platforms
• Automation of manual data collection and Excel report generation
• Skilled in communicating with stakeholders across all organizational levels
• Excellent at debugging complex systems

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.