EAP Counsellor Licensed

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Conduct solution focused consultations: helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: Worklife, behavioral health, substance abuse/chemical dependency and community-based resources, medical and wellbeing resources
• Assist with referrals for members needing ongoing/additional services
• Provide limited follow up care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work-related issues such as performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents/Disruptive Events
• Conduct on-site or virtual training or educational support group services for managers and employees (eg wellness seminars, Health fairs, Lunch & Learns)
• Participate in monthly 1 on 1’s, team meetings, and other customer meetings as required
• Ensure effective strategic planning, delivery, and evaluation of wellbeing initiatives
• Collaborate across vendor ecosystem to maximize wellbeing impact and employee engagement
• Deliver targeted campaigns, toolkits, and peer-led programs that inspire employees to take action
• Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members Follow state and federal licensing practices
• Other projects as assigned by manager
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current, unrestricted license at the independent practice level in your state of residence
• 3+ years of experience conducting individual sessions as a fully licensed behavioral health clinician
• Computer hardware and software proficiency required with proficiency with all MS Office applications
• Proven solid written and verbal communication skills
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Preferred Qualifications:

• CEAP or CEAP qualified
• Training in EAP, workplace, and organizational dynamics
• EAP experience with emphasis on behavioral health, wellbeing, chemical dependency, and workplace issues
• Experience conducting presentations and webinars
• Understanding or experience in short term solution focused interventions
• Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel

• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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