Billing Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. 

We’re a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

As a Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third – party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:

• Resolve calls while avoiding escalated complaints.
• Demonstrate empathy and compassion to customers.
• Triage and handle escalated situations.
• Adapt to changes in a fast-paced environment.
• Develop and maintain client relationships.

If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.  

This position is full time (40 hours / week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 AM – 5:30 PM EST. It may be necessary, given the business need, to work occasional overtime, weekends, and / or holidays.  

We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

 

Primary Responsibilities:

• Researches, obtains, and enters missing information / demographics for completion of accessions. 
• Demonstrates competency in eligibility, billing and receivable systems and associated applications. 
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problem / issue findings and resolution as appropriate.
• Makes outbound calls to clients, patients, carriers and / or any internal or external source as needed to obtain missing or additional information.
• Answers inbound calls from clients, patients, carriers and / or any internal or external source as needed to answer account inquires or resolve issues.
• Responds to account inquires through written correspondences. 
• Handles sensitive client and patient interactions.   
• Maintains timely, accurate documentation for all appropriate transactions. 
• Generates and / or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient, and client satisfaction and attendance.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of billing experience
• 1+ years of working experience with Microsoft tools including Microsoft Word (creating memos, writing), Microsoft Excel (creating spreadsheets, filtering, navigating reports), and Microsoft Outlook (setting calendar appointments, email)
• Ability with using computer and Windows PC applications, which includes keyboard and navigation skills and ability to learn new computer programs
• Ability to work an 8-hour shift schedule during our normal business hours of 6:00 AM – 5:30 PM EST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / or holidays.

 

Preferred Qualifications:

• Certified medical coder OR involved with medical coding
• Work experience in a call center environment within the Healthcare / Insurance billing industry
• Work experience in a medical billing office
• Medical terminology acumen and experience 
• Experience with data entry using computer and Windows PC applications

 

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy. 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. 

 

Soft Skills:

• Ability to exhibit empathy and be courteous to callers
• Ability to work in a fast-paced environment
• Ability to adapt to changes
• Ability to develop and maintain client relationships
• Ability to work independently and as part of a team
• Previous work experience in a fast-paced environment requiring multi-tasking skills

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.98 – $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

#RED