Senior Manager, Operations

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. 

The Senior Manager, Operations works on a wide range of projects, activities, and initiatives. This is a full-time position for an experienced operational leader. The ideal candidate will have a solid healthcare background, have knowledge of Epic and be a motivated self-started with excellent leadership, team collaboration, communication, and organizational skills.

Location: 1 Dakota Dr Lake Success 

Hours: First shift, Monday – Friday, 37.5 Hours per week

Primary Responsibilities:

• Epic
  • Understands and can work comfortably within Epic
  • Overall Operational Support
  • Templates
  • MyChart Metrics
  • E-Check In
  • Decision Trees
  • Pulling Metrics
  • Running Reports
  • Superuser program – help to maintain
• Project Management
  • Plans, manages, and coordinates project activities to ensure goals and objectives of multiple and large projects are accomplished within prescribed time-frame
  • Able to create excel tracking documents
  • Able to create PowerPoints
  • Comfortable presenting to leadership
  • Communicate the status of each project
  • Coordinate and communicate the activities/tasks of all project team members
  • Oversee the execution and tracking of program related projects – ensuring that project activities are completed and follow up with stakeholders as needed
  • Work with the ops team to develop and communicate project goals and deliverables
  • Prepare project and program specific plans, outlining and defining project related tasks, responsibilities, dependencies, and timelines
  • Organize and schedule program related meetings
  • Maintains a high-level understanding of business process and drivers
  • Notetaking
  • Organized
  • Ability to multitask and prioritize
• Operations Help to Groups and Directors
  • Office Workflow Assessments
    • Identifies solutions to non-standard requests and problems and works with the Operations Director to resolve and roll out new processes in an office
    • In coordination with the operations directors, translates concepts and new workflows into a practice
    • When at a site, coaches, provides feedback, and guides others in specific tasks and initiatives
    • Helps supervisors, and managers by communicating and guiding toward achieving department goals and objectives
    • Coordinate and lead meetings on identified subjects to ensure proper communication and prioritization is conveyed
    • Work with Operations Directors and assist them with identifying and discussing options available to their practices to achieve goals and change workflow if needed
    • In coordination with the operations directors, do workflow assessments in offices to come up with ideas on how to make a practice better
    • Ability to build good relationships with groups/managers/directors and/or providers required
• Can assist the operations directors with the roll out projects or initiatives for the organization
• Collaborates with the operations team to monitor and improve key performance indicators related to all organizational goals
• Encourage teamwork through collaboration with co-workers and other departments
• Perform all other duties and responsibilities as requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Epic Experience
• Microsoft Excel, Word, PowerPoint, Teams Experience
• Operations Workflow Knowledge

New York Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.