Housing and Resource Coordinator – LA Market – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

If you are located within the state of Louisiana, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Establish overall housing strategy, execution and oversight of all housing initiatives and connection point to clinical and health economics team
  
• Actively network and builds relationships with senior staff at local public housing authorities, local continuum of care, state housing finance agency, and affordable and supportive housing owners and developers
  
• Develops systems and protocols to support members’ applications for housing assistance they are eligible for
  
• Serves as subject matter expert/authority on housing for all areas, including interaction with C-suite leaders and State Medicaid agency
  
• Actively engages with supportive housing providers and creates linkages for members to housing and supports
  
• Provides strategic consultation and thought leadership to influence and make recommendations to State and Local agencies/authorities for new program initiatives and innovation process improvements
  
• Represents the health plan to lead strategic initiatives with external housing agencies/providers focused on increasing access to affordable housing in the community
  
• Drives specific housing-related initiatives and support through collaboration with clinical teams to define, develop and monitor programs and impact on health outcomes, quality initiatives and cost impacts
  
• Creates linkages to support members in efforts to find and maintain stable housing through research and networking within communities; occasionally assisting members with housing applications
  
• Day to day monitoring, testing and assessments of pilots to reduce costs, improve quality outcomes and comply with state requirements
  
• Consults with other markets to share local initiatives and successes relative
  

Key Responsibilities:

• Service Coordination:
  • Coordinate and manage the delivery of housing services, ensuring members receive appropriate support such as housing assistance, referrals, and case management
  • Work closely with internal departments, providers, and community partners
• Program Implementation:
  • Assist in the development and execution of housing and special program initiatives
  • Ensure that all services and programs are delivered efficiently and effectively, meeting the needs of members
  • Maintain up-to-date records of service delivery, member engagement, and outcomes
• Reporting and Documentation:
  • Maintain accurate records and documentation related to housing services, volunteer activities, and special programs
  • Prepare regular reports on service delivery, volunteer engagement, and program outcomes for review by supervisors and stakeholders
• Support and Collaboration:
  • Work closely with other team members and departments to ensure a coordinated approach to service delivery
  • Provide administrative support for program activities, including scheduling, communications, and logistics

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of experience in any of the following: affordable housing finance, community development, homeless services, supportive housing services
• Proven experience communicating effectively with members as well as Executive Leadership
• Understanding of the federal, state, and local laws and policies that govern housing and homeless programs
• Solid understanding and respect of all cultures and demographic diversity
• Intermediate working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word
• Demonstrated success working effectively in a highly matrixed and ambiguous environment with the ability to shift gears comfortable
• Proven track record in partnership development at all levels
• Proven exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
• Proven decision-making skills regarding own work approach/priorities, and work assignments, standards and resources
• Proven ability to multi-task and work in a very fast-paced environment
• Proven solid written communication skills and a solid advocate for members at all levels of care
• Ability to travel statewide

Preferred Qualifications:

• Experience in housing, program coordination, and/or community services
• Understanding of a matrix organization
• Proven solid organizational and multitasking skills
• Proven excellent communication and interpersonal abilities

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.