Broker Agent Service Analyst – National Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

In this position the Broker Agent Service Analyst will play a key role in supporting Medicare & Retirement Agent On-Boarding by analyzing and processing new and existing agent requests for UHC. You will provide exceptional customer service to all internal staff and external customers. In this role you will become responsible for some level of complex processing in addition to developing expertise related to processing applications and contracts through to completion.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Ensure that all contracting credentials and other necessary documents are in good order for processing
• Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation for eligibility
• Ensure submitted paperwork is compliant and adheres to all federal and state laws and regulations
• Identify risks or issues and assess / implement alternate solutions through thorough understanding of the process and the related laws/compliance guidelines
• Monitor the day-to day activity and keep agent and other stakeholders informed of relevant information or lack thereof
• Participates in interdepartmental team efforts, such as implementation of updates to the production system
• Ability to analyze and suggest improvements to our overall process to improve efficiency and stakeholder experience
• Responsible for maintaining accepted department standards of production and quality
• Learn detailed business process and procedure
• Perform reporting analysis and make recommendations for process improvement
• Perform other related duties as required to achieve the goals and objectives of the company and department

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience with Microsoft Office, including Word, Excel and Outlook
• 1+ years of experience in a production or analyst role
• Intermediate level of proficiency with using multiple computer programs simultaneously to enter, review, and verify information and the ability to use MS Outlook for calendar management, meetings, e-mailing, and managing e-mail folders

Preferred Qualifications:

• Customer care experience in the healthcare industry
• Knowledge of insurance industry, compliance, licensing or claims experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

  

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.   

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

 

 

#RPO #GREEN