Sr Operational Trainer – Remote in Draper, UT

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Senior Operational Trainer will be responsible for the effective delivery of training for new business initiatives, new and existing training programs that encompass training of Health Benefit Account products and services.

The Senior Operational Trainer will be a self-starter with excellent communication and interpersonal skills who promotes optimal training outcomes through:

• Continual collaboration with stakeholders and operational leaders
• Assessment and analysis of training needs
• Timely, planning, coordination, delivery, and evaluation of training
• Participation in the design of training materials and curriculum to support training programs

If you are located in Draper, UT, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities: 

• Prepares for and supports effective training facilitation appropriate for the adult learner
• Manages/supports the learning environment
• Measures and enhances learning effectiveness
• Establish effective working relationships with all levels of staff and management
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance
• Acts as an advocate for the customer and the customer experience
• Coaches, provides feedback, and guides others
• Participates in the development of training curriculum and resource materials
• Supports/backs-up other members of the training team
• Provide leadership within the classroom or virtual classroom environment
• Complete administrative tasks to include sending of daily training reports, new hire performance dashboard, performance tracker
• Create training materials and facilitate refresher training throughout the year
• Identify gaps and opportunities for improved training experience 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• High school diploma or higher degree
• 1+ years trainer/facilitator experience
• 1+ years virtual environment experience
• 1+ years adult learning experience
• 1+ years working with Microsoft suite including Teams, SharePoint and Shared Drives
• Ability to travel up to 15%

Preferred Qualifications: 

• Bachelor’s degree
• Experience with leading & facilitating training for adult learners, to various audiences, in a classroom or virtual environment
• Demonstrated communicator with skills to flex to different audiences at different levels of understanding and seniority
• Demonstrated facilitation and presentation skills with the capability to engage, inspire and teach adult learners at all levels
• Demonstrated excellent communication, planning, and time management skills
• Ability to focus and work effectively in a complex and change-oriented work environment
• Ability to work independently and within a team environment
• Ability to effectively deal with ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty in a manner consistent with UnitedHealth Group’s core values

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

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